Order Desk Analyst 12 - month FTC

Job Description

Are you passionate about delivering exceptional customer experiences? Join Virgin Media O2 as an Order Desk Analyst for a 12 month FTC and play a pivotal role in our Customer Delivery Operations Team. Help us ensure that the end-to-end service requirements of our customers are met, while increasing customer satisfaction, reducing time to revenue, and enhancing the overall customer journey.

Who we are

The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK's biggest companies too.

Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions.

Together, we are Virgin Media O2, and we can't wait to see what you can do.

Accessible, inclusive and equitable for all

Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.

The must haves

In order to be considered, you must have the following experience;

• Outstanding customer service skills, with experience in handling customer conflict and ability to influence customer choice and manage customers’ expectations across a wide range of audiences.
• Demonstrated collaboration skills to form operational partnerships with internal and external customers.
• Proven accountability of taking ownership and demonstrating pride in personal contribution to team goals.
• Demonstrative knowledge of being passionate about the work carried out on behalf of the customer and being open and honest and dealing with others with integrity and empathy.
• Background in multi-tasking and prioritising tasks and workload.
• Evident to work on your own initiative, whilst providing strong attention to detail, and be resilient in your approach to data accuracy and integrity
• Based in Sheffield

The other stuff we are looking for

We'd also love you to bring;

• Customer-Centricity where you put customers at the heart of everything you do, ensuring their needs are met and concerns are addressed promptly.
• Taking ownership and accountability of customer issues and see them through to resolution, maintaining a high level of responsibility and dedication.

What's in it for you

Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.

Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.

Next steps

If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include a one stage interview process.

When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.

Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. Thanks for your patience and for showing an interest in joining the Virgin Media O2 family.

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