Virgin Media O2 • United Kingdom

Head of Commercial Services

Employment type:  Full time

4 days/week at home

A little flex time

Job Description

We currently have an opportunity for a Head of Commercial Services to join our Network Expansion division here at Virgin Media O2. This is a critical strategic role responsible for providing central functional support to the three regional commercial teams, and leading business improvement commercial strategies and initiatives.
Commercial Services is at the centre of the function, providing SME services across all aspects of Commercial, including strategy development, risk management, dispute and claim management, systems, framework level change, partner relationship management and partner engagement. The Head of Commercial services will provide subject matter expertise and guidance around the NEC contract environment, including contract variation.

In this exciting role, you'll play a key part in developing our future strategy focused on Cost, Consistency, Capacity and Confidence. The role will work nationally, managing 35 strategic suppliers, and a budget of circa £750m Capex expenditure.

Who we are

The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK's biggest companies too.

Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions.

Together, we are Virgin Media O2, and we can't wait to see what you can do.

Accessible, inclusive and equitable for all

Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.

The must haves

In order to be considered, you must have the following experience;

  • Expert understanding and technical knowledge of NEC4 contracts (TSC, ECC & DBO), including NEC contract options A to E
  • Significant experience in a commercial leadership role, ideally within a construction environment, with the ability to lead the conversation in all aspects of commercial and contract management
  • Experience managing significant Opex and Capex budgets
  • Experience in adjudication management and dispute resolution within an NEC contracting environment
  • This role requires excellent interpersonal skills, credibility and the ability to influence and lead change with senior colleagues and partners

The other stuff we are looking for

We'd also love you to bring;

  • Professional qualification and/or membership (RICS or CIPS preferred)
  • Experience in construction project and programme management
  • Value engineering and proven negotiation skills

What's in it for you

Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.

Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.

Next steps

If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include a competency based interview and presentation.

When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.

Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. Thanks for your patience and for showing an interest in joining the Virgin Media O2 family.


Company benefits

Enhanced maternity leave – 26 weeks at full pay
Enhanced paternity leave – 14 weeks at full pay
Adoption leave – 26 weeks at full pay
Shared parental leave
25 days annual leave + bank holidays
Enhanced sick pay
Pregnancy loss leave
Teambuilding days
Open to part time work for some roles
Mental health platform access
Birthday off
Carer’s leave
Meditation space
Faith rooms
In office catering
Volunteer days
Employee discounts
Open to job sharing
Buy or sell annual leave
Cycle to work scheme
Life assurance
Financial coaching
Employees are very happy with their working location freedom
Employees are very happy with the flexibility in the hours they work
Employees are largely happy with the benefits their company offers
Work-life balance
Employees feel that they can switch off quite easily from work
Role modelling
Employees feel that most people work flexibly
Employees feel they have complete autonomy over getting their work done

Working at Virgin Media O2

Company employees


Gender diversity (male:female)


Office locations

Flexible; Primary Locations Hammersmith & Reading

Hiring Countries

United Kingdom

Awards & Achievements

3rd – Large companies

3rd – Large companies

Flexa100 2024
Consumer Goods

Consumer Goods

Industry awards 2023
2nd – Large companies

2nd – Large companies

Flexa100 2023

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