e-Commerce Business Analyst

We're looking for a Technical Business Analyst to join the Value Creation team, one of the workstreams within the E-commerce area of Digital Sales.

E-commerce is the key growth channel for our business, and we’re accountable for delivering sales revenue targets for Virgin Media O2, spanning Cable acquisition and Mobile acquisition/upgrade.

The role of the Technical Business Analyst is to support in the delivery of each initiative, drawing out key technical details and identifying areas of improvement through analytical thinking and problem solving. You’ll be delving into the detail to understand business impacts and technical detail and communicating these clearly to our engineers, delivery team and stakeholders. You’ll assist in all aspects of delivery and be able to link this to benefit realisation and where necessary in planning/ideation.

This will be an instrumental role as part of relatively new team. You’ll report into the Senior Product Owner and help them and the Delivery Managers to oversee full delivery of our strategy and goals.

Who we are

The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK's biggest companies too.

Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions.

Together, we are Virgin Media O2, and we can't wait to see what you can do.

Accessible, inclusive and equitable for all

Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.

The must haves

In order to be considered, you must have the following experience;

• Demonstrable experience of leading Digital projects, ideally within an e-commerce environment.
• Previous experience working in an Agile environment, participating in daily stand-ups, sprint planning, and backlog refinement. Able to pivot quickly based on changing priorities.
• Knowledge of e-commerce platforms such as Salesforce Commerce Cloud, Magento, Shopify, SAP Commerce Cloud (Hybris)
• Proven ability to analyse technical documentation and provide delivery teams with relevant and useful detail to deliver requirements
• Can manage multiple projects simultaneously, balancing quick wins with long-term improvements. Able to track dependencies, flag risks early, and ensure timely delivery of deliverables.

The other stuff we are looking for

We'd also love you to bring;

• Previous experience in Telecoms would be advantageous.

What's in it for you

Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.

Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.

Next steps

If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include a two stage interview process.

When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.

Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you’re offered a job with us, it will be conditional, based on the passing of background checks. All roles require a criminal record check and some roles need a financial probity check. Your recruiter can provide you with more information if needed.

Thanks for your patience and for showing an interest in joining the Virgin Media O2 family.

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