Business Partner Account Manager

Job Description

Calling all growth enthusiasts!

Ready to dive into the world of strategic partnerships and business growth? Our Account Management role is your ticket to unlocking exciting new opportunities and nurturing relationships with our Indirect Business partners.

As the coordinator behind driving commercial success, you'll be the face of our full range of services and products to our assigned accounts.

Leading a virtual dream team, you'll be on the hunt for new business ventures while ensuring our existing partners are over the moon with our services, all while smashing those Net Promoter Score (NPS) goals.

Join us on this exhilarating journey and become a driving force in crafting the future of partnerships and growth!

Who we are

The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK's biggest companies too.

Diverse, hard-working teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions.

Together, we are Virgin Media O2, and we can't wait to see what you can do.

Accessible, inclusive and equitable for all

Virgin Media O2 is an equal opportunities employer, and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.

The must haves

In order to be considered, you must have the following experience;

• Demonstrated success in B2B Sales or Account Management, preferably within the fixed connect wholesale channel of the telecommunications industry.
• Ability to achieve and surpass new business sales targets by cultivating relationships with existing Business Partners and actively pursuing opportunities to onboard new partners.
• Proficiency in managing Salesforce.com pipeline to prioritise opportunities and accurately forecast sales.
• Proven track record to establish and maintain positive relationships with key partners in the Business Partner network, understanding their business needs and fostering collaboration.
• Experience in engaging with C-Level executives within partner organisations to identify growth opportunities and provide strategic support.
• Skilled in conducting face-to-face meetings with partners, including Quarterly Business Reviews (QBRs), to evaluate performance and develop improvement strategies.
• Capability to create strategic account development plans aligned with company growth objectives.
• Proficient in negotiating sales opportunities with extended cycles and providing regular updates to senior management.
• Ability to collaborate optimally with internal teams to ensure cohesive account strategies and partner satisfaction.
• Experience in crafting and managing custom sales incentives and commercial propositions to drive partner engagement and growth.

The other stuff we are looking for

• Ability to deliver engaging presentations to partners, highlighting sales and operational strategies to identify growth areas.
• Experience in supervising market trends, competitor activities, and regulatory changes to adapt account strategies and offer feedback to internal teams.
• Experience with CRM software and MS Office

What's in it for you

Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.

Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.

Next steps

If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include two stage interview process.

When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the Virgin Media O2 family.

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