Technical Lead – Fixed Digital Network Products

Job Description

We have a great new role for a Technical Lead - Fixed Digital Network Products to join our Digital Network Transformation team.

The Fixed Domain Technical Lead provides end-to-end technical leadership across Fixed digital network products, ensuring high-quality design, delivery, and operation of services for residential and business customers. This role spans Lead-to-Cash and Trouble-to-Resolve journeys, aligned with digital end-state architecture and TM Forum frameworks.

The role is a technical authority for Fixed network products, guiding multiple supplier deliveries, influencing design decisions, and ensuring products are secure, scalable, and performant. This includes testing hypotheses, defining design constraints, best practices, and enabling automation across the domain.

Key Responsibilities

Technical Leadership & Design Authority

• Provide technical leadership across the Fixed product domain, ensuring alignment to digital end-state architecture and TMF-aligned Lead-to-Cash and service orchestration processes.
• Guide technical design and operational decisions for Broadband, TV over XGSPON, DOCSIS, and other Fixed network services.
• Quality assure technical designs, workflow automation, and orchestration delivered through tools like Itential, NSO, Appian and other internal tools.
• Actively participate in testing, proof-of-concepts, and validating designs on SDN controllers such as Cisco NSO, providing actionable guidance to delivery teams.

Delivery Oversight & Supplier Governance

• Lead supplier delivery teams through KPIs and metrics, ensuring alignment with technical standards, security, and domain strategy.
• Oversee the adoption of DevSecOps tooling and CI/CD practices across the Fixed domain.
• Oversee products delivered using containerisation technologies (Docker, Podman, Kubernetes), and CI/CD practices across the Fixed domain.
• Drive cross-team collaboration to ensure workflows, service orders, and orchestration align with TMF frameworks.

Cloud & Automation Enablement

• Build, operate, and optimise Fixed digital network products using cloud platforms (GCP).
• Identify opportunities to leverage automation, AI/ML, and generative AI to create network plans, design artifacts, or accelerate service delivery.
• Contribute to or lead initiatives on dark NOCs, closed-loop automation, and proactive operations

Who we are

The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK's biggest companies too. We put our customers first, making life simpler, smoother, and more joyful. With big ambitions and a brilliant team, we’re building a more connected future for everyone.

Our ways of working

We’re a flexible-first organisation, because we know people do their best work when they have choice and clarity. To support meaningful collaboration, we ask everyone to spend at least eight days each month connecting in person.

That doesn’t just mean time in the office, it could be team meetings, offsites, volunteering days, cross-functional projects, or away days - anywhere meaningful collaboration happens. What matters is making those moments purposeful, so when we come together, it really counts.

Accessible, inclusive and equitable for all

Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.

The must haves

• Strong network background, with hands-on experience in Fixed telecom protocols and standards (ERPS,).
• Experience working with workflow tools and automation (e.g., Itential, Appian, Siteflow) and understanding their role in the end-to-end service vision.
• Hands-on experience with SDN controllers such as Cisco NSO, including hypothesis testing and defining design constraints.
• Experience in DevSecOps tooling, CI/CD, and modern software engineering practices.
• Experience in DevSecOps tooling, containerization technologies (Docker, Podman, Kubernetes), CI/CD, and modern software engineering practices.
• Proven experience managing delivery teams through KPIs and metrics.
• Hands-on experience building digital network products, services, or capabilities on cloud platforms (preferably GCP).

The other stuff we are looking for

• Experience leveraging generative AI to create network plans or design artifacts.
• Experience working on or delivering dark NOCs and closed-loop automation.
• Familiarity with TSA regulations and measures.
• Involvement in TMF Catalyst projects.
• Experience with Red Hat OpenShift.
• Experience with Kong or F5 API gateways.

What's in it for you

Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.

Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.

Next steps

If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include a technical and competency interview.

When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.

Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you’re offered a job with us, it will be conditional, based on the passing of background checks. All roles require a criminal record check and some roles need a financial probity check. Your recruiter can provide you with more information if needed.

Thanks for your patience and for showing an interest in joining the Virgin Media O2 family.

*