Credit Controller - 12 Month FTC/Secondment

As a Collections Coordinator, you will play a vital role in supporting business customers by helping them manage outstanding balances and stay connected to the services they rely on. You will deliver great customer experiences while working towards clear performance goals that contribute to the wider success of the business.

In this fast-paced role, you will handle a high volume of customer interactions, using strong communication and problem-solving skills to understand individual circumstances and agree sustainable payment solutions. You will take ownership of your performance, continually build your knowledge of products, processes, and policies, while work collaboratively with your team to achieve shared targets and deliver positive outcomes for customers and the business.

This role is based in Birmingham

Who we are

O2 Business is our new focused, digital‑first B2B business serving customers across small, medium, and large enterprises, as well as the public sector. Powered by our next‑generation fixed and mobile infrastructure, the new entity will offer a broader portfolio of best‑in‑class solutions – including cloud‑based communication tools, voice and contact centre offerings, and 5G private networks – supported by a culture that prioritises in‑office collaboration, with our teams generally working together on site five days a week.

The must haves

In order to be considered, you must have the following experience;

• A good understanding of what makes brilliant customer service

• Basic computer skills

• Strong numeracy skills equivalent to GCSE Maths Grade C or above

• A good standard of written English equivalent to GCSE Grade C or above

• Ability to manage high volumes of customer interactions

The other stuff we're looking for

The other stuff we are looking for

We'd also love you to bring;

• Experience working with business customers

• Experience working towards targets or KPIs

• Previous exposure to collections or a contact centre environment

• Confidence in negotiating and influencing outcomes

• A proactive approach to learning and self development

What's in it for you

Working at O2 Business, you'll get a rewards package that is designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.

Next steps

If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date.
When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.
Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you’re offered a job with us, it will be conditional, based on the passing of background checks. All roles require a criminal record check and some roles need a financial probity check. Your recruiter can provide you with more information if needed.

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