Business Sales Executive - SO Retention Cheadle, Manchester

Are you passionate about building lasting customer relationships and helping businesses get the most from their connectivity solutions? As a Business Sales Executive within our SO Retention team, you'll play a key role in protecting and growing our small office and home office customer base by delivering tailored solutions that meet the evolving needs of UK businesses.

You'll be the trusted expert customers turn to when reviewing or renewing their services. Using strong questioning, commercial awareness, and relationship-building skills, you'll uncover customer needs, address concerns, and guide customers towards the right solutions. Success in this role comes from balancing exceptional customer experience with strong commercial outcomes, all while working in a fast-paced, target-driven environment where your performance is rewarded through commission. Who we are

O2 Business is our new focused, digital‑first B2B business serving customers across small, medium, and large enterprises, as well as the public sector. Powered by our next‑generation fixed and mobile infrastructure, the new entity will offer a broader portfolio of best‑in‑class solutions – including cloud‑based communication tools, voice and contact centre offerings, and 5G private networks – supported by a culture that prioritises in‑office collaboration, with our teams generally working together on site five days a week

The must haves

In order to be considered, you must have the following experience;

• Proven experience managing performance through KPIs and pipeline management

• Understanding of sales techniques and sales cycles

• Demonstrable track record of meeting and exceeding challenging targets

• Strong knowledge of customers, markets, and product portfolios

• Ability to understand and communicate commercial and technical product benefits to customers

The other stuff we are looking for

We'd also love you to bring;

• Experience working in a sales or customer service environment

• Ability to build and maintain strong customer relationships

• Excellent communication and negotiation skills

• Strong customer focus with a problem-solving mindset

• Ability to adapt and perform in a fast-changing environment

What's in it for you

Working at O2 Business, you'll get a rewards package that is designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.

Next steps

If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date.

When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.

Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you’re offered a job with us, it will be conditional, based on the passing of background checks. All roles require a criminal record check and some roles need a financial probity check. Your recruiter can provide you with more information if needed.

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