Veterinary Receptionist/ Client Care Advisor

Job Description

We have an exciting opportunity for an enthusiastic and compassionate Receptionist / Client Care Advisor to join our friendly team at Vets for Pets Craigleith.

This is a fantastic opportunity for someone who is passionate about pets, enjoys supporting clients, and takes pride in delivering outstanding customer care. We are ideally looking for a candidate with previous experience as a Veterinary Receptionist or within a medical or healthcare reception environment.

Craigleith is a well-established, independently run practice led by father and daughter team Chris and Emma. Together with the wider team, they have created a welcoming and supportive environment with a strong “proud to be part of the team” ethos, built around exceptional client and patient care.

What we are looking for:

• Your focus will be to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team.
• An ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.
• Your great client service during a visit will make sure that their absolute satisfaction is achieved, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.
• You will greet each client and offer support, guidance, and expertise, managing payments and future bookings confidently. Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.

This role is full-time working 40 hours per week offering the right candidate flexible hours to create a role with real work life balance. This will include 1 in 3 weekends.

The attributes required:

• You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
• You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
• You are calm, attentive and always focus on the clients’ needs.
• You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
• You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy’s first visit to the vet.
• Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.

In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.

Benefits

The role is looking to offer up to £26436.80 per annum (dependant on experience and qualifications)

• Paid lunch break
• CPD allowance
• Contributory pension scheme
• Paid holiday of 5.6 weeks, rising to 6.6 weeks after 2 years of service (pro rata)
• Exclusive group discounts including 30% practice discount and 20% across the Pets at Home Group, High Street
• Retailers and Gym Memberships
• Extra paid day off each year for your Birthday
• Free car parking
• We are an IFSM accredited Silver cat friendly practice
• Member of RCVS Practice Standards
• Overtime can be paid or taken in in lieu

Please submit your CV along with a cover letter outlining your interest in the role, your relevant experience, and why you feel you would be an excellent fit for our Client Care team.

Location: EH4 2LN

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!