Veterinary Receptionist

Job Description

If you enjoy delivering excellent customer service and working as part of a supportive team, we have a fantastic opportunity for you at our Bristol Imperial Vets for Pets practice.

What your typical day will look like:

• Providing outstanding service to our clients while ensuring the highest standard of care for their pets, acting as a key link between clients and the clinical team
• Building strong, positive relationships with clients, their pets, and your colleagues
• Ensuring every client visit is a positive experience, so clients leave feeling confident, supported, and happy to return
• Greeting clients warmly and offering support, guidance, and clear information
• Managing payments and booking future appointments with confidence
• Coordinating the smooth day-to-day running of the practice using our online booking system, so good computer skills are essential

This is a Full-Time position, working 40 hours per week (shift details to be confirmed). Some weekend work may be required.

The attributes we’re looking for:

• Previous experience as a Veterinary Receptionist or in a similar role
• Friendly and approachable, serving as the first point of contact for clients and their pets
• Able to provide accurate guidance by staying informed about all practice services and offerings
• Calm, attentive, and focused on meeting client needs with care and professionalism
• Enthusiastic and driven, with a genuine passion for both customer service and animal welfare
• Emotionally resilient, able to support clients during difficult times while celebrating joyful moments, such as a puppy’s first visit
• Positive, engaging, and able to contribute to a welcoming and friendly practice environment
• Confident with computers and proficient in using social media

In short, you enjoy being busy, love helping people and their pets, and are always motivated to make a positive difference.

To apply please send your CV to Lisa.Walters@vetsforpets.com

Location: BS13 7TJ

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!