Veterinary Receptionist

If you take pride in delivering excellent customer service and enjoy working as part of a team, we have a fantastic opportunity for an experienced Veterinary Receptionist to join our team at Tilehurst Vets for Pets.

This is a primarily administrative role, focused on overseeing the practice’s insurance processes and supporting financial operations. You will work closely with the Practice Manager to ensure smooth day-to-day administration, maintain compliance, and support effective account management.

Candidates with previous experience in insurance coordination and financial or accounts administration will be particularly well suited to this position.

What your typical day will look like:

• Providing exceptional service to our clients and the highest standard of care to their pets, acting as a key link between clients and the clinical team.
• Building strong relationships with clients, their pets, and your colleagues, which will be essential to your success.
• Ensuring every client leaves the practice feeling completely satisfied, having received outstanding service and looking forward to their next visit.
• Greeting clients warmly, offering support and guidance, and confidently managing payments and future bookings.
• Coordinating the smooth day-to-day running of the practice using our online booking system, so strong computer skills are essential.

This is a full-time position working 40 hours per week, with a salary in line with the national minimum wage.

About You:

• Previous medical receptionist experience is essential.
• You are the friendly and welcoming face for clients and their pets when they arrive at the practice.
• You are confident in providing guidance by keeping up to date with practice services and any additional offerings.
• You remain calm, attentive, and always focused on meeting clients’ needs.
• You bring enthusiasm and drive to your role, with a genuine passion for both customer service and animal care.
• You can handle a wide range of situations, from supporting clients through difficult news to celebrating happy milestones like a new puppy’s first visit.
• Your positive and engaging personality helps create a warm and welcoming atmosphere within the team.

In short, you thrive in a busy environment, enjoy helping people and their pets, and are always motivated to make a difference.

Benefits
In return, we offer a range of benefits including:

• 20% discount at the Vet Group, Pets at Home, and the Groom Room
• Access to discounts and cashback schemes
• In-house career development opportunities
• Pension scheme
• Holiday allowance

Location: RG30 1PR

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!