Join Cardiff Bay Vets for Pets as a Client Care Advisor on a fixed-term maternity cover contract starting December 2026. Work 40 hours per weekon site in Cardiff (CF11 0JR), providing exceptional front-of-house customer service and administrative support in a busy veterinary practice.
Requirements
Excellent customer service and communication skills
Caring, confident, and empathetic approach
Good administration and computer skills
Organised and able to multitask in a busy environment
Previous reception or customer service experience is desirable, but full training will be provided
No specific degree is required
Skills & Responsibilities
Customer Service & Communication: Greet clients and their pets warmly and provide reassurance and empathy during routine and challenging visits.
Administration & IT Skills: Manage appointments, handle telephone and email inquiries, process payments, and maintain accurate client records.
Teamwork & Multitasking: Support the veterinary team with administrative tasks and help ensure the smooth day-to-day running of the practice.
Potential transition routes: People from retail, hospitality, or administrative support roles may bring strong transferable customer service and organisational skills, alongside meeting the interpersonal requirements of this job.
Job description
Client Care Advisor (Maternity Cover)
We're looking for a friendly, compassionate, and professional Client Care Advisor to join our wonderful front-of-house team at Cardiff Bay Vets for Pets!
This is a fantastic opportunity for someone who enjoys working with both people and pets and takes pride in delivering exceptional customer service. As the first point of contact for our clients, you'll play a key role in creating a warm, welcoming experience while supporting the smooth day-to-day running of our busy veterinary practice.
What You'll Be Doing
Greeting clients and their pets with a friendly and professional approach
Managing appointments and diary scheduling
Handling telephone and email enquiries
Processing payments and maintaining accurate client records
Supporting the veterinary team with administrative tasks
Providing reassurance and empathy to pet owners during both routine and challenging visits
What We Are Looking For
We're seeking someone who:
Has excellent customer service and communication skills
Is caring, confident, and empathetic
Enjoys working as part of a team
Is organised and able to multitask in a busy environment
Has good administration and computer skills
Shares our passion for delivering outstanding care to both clients and their pets
Previous reception or customer service experience is desirable, although full training will be provided for the right candidate.
Position Details
Hours: 40 hours per week
Contract: Fixed-term maternity cover, starting December 2026
Location: On site
Benefits
Company pension
Employee discount
Store discount
Free on-site parking
If you're looking to join a supportive, friendly team where no two days are the same, we'd love to hear from you.
Location: CF11 0JR
Pets just see people. They aren’t biased, and they don’t discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. We aim to reflect the diversity of the communities we operate, and every colleague can help us achieve this. We encourage our people to be themselves, so even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you.
