Lead Specialist -Account Services

Job Description

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.

What you’ll be doing...

Responsible for customer support, success, implementation, and retention, by managing customer accounts, resolving customer issues and optimizing the customer experience. Designing and managing activities that allow the company to continue delivering value. These activities typically consist of managing the operations process, inspecting for quality, and maintaining and transporting materials.

What we’re looking for...

Responsible for providing customers with per and post-sales account support and maintaining lifecycle relationship with a dedicated client base. Drive customer satisfaction of a Verizon product or solution across a variety of technical and non-technical support functions. This could also include managing the transition of client projects from development through delivery. They act as a point of contact or work whose goal is to fulfill customer contract requirements and ensure a positive customer experience and loyalty.

You’ll need to have:

• Bachelor's degree or four or more years of work experience.

• Three or more years of relevant work experience.

• FAA Clearance

• Public Sector Experience

• Even better if you have one or more of the following:

• A degree
• Project Management experience within the FAA

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

As a member of the Business Office, the responsibilities are as follows.

Responsible for customer support, success, implementation, and retention, by managing customer accounts, resolving customer issues, and optimizing the customer experience. Designing and managing activities that allow the company to continue delivering value. These activities typically consist of managing the operations process, inspecting for quality, and maintaining and transporting materials.

Work with project teams and stakeholders to plan, execute, monitor, and control the project. Advise, plan, and guide internal and external clients to manage projects, and devise and implement solutions related to process or quality improvement. Identify and correct inefficiencies in workflow and processes. As team lead provide analytical support, and tracking projects (e.g., budget analysis and financial analysis, drafting cost estimates, work statements, and billing). Support the efficient collection, storage, transfer, manipulation, and reporting of data as well as the need to deliver information for use by decision-makers.

Manages programs/projects from initiation through delivery, develops corporate and/or organizational policies, and authorizes their implementation. Performs project management duties involving cross-functional teams focused on the delivery of specific outcomes. Selects methods and techniques for obtaining solutions. Oversees plans, budgets, and directs schedules. May or may not require experience in a specific business function.

Responsible for providing customers with account support and maintaining relationships. Drive customer satisfaction with a Verizon product or solution across a variety of technical and non-technical support functions. This could also include managing the transition of client projects from development through delivery. They act as a point of contact or work whose goal is to promote a positive customer experience. They may act as a trusted advisor, focused on the goals of the customer, and ensure a product or solution is being utilized effectively to increase customer loyalty. They tend to be more reactive to their client’s needs, with certain roles providing more proactive support.

Responsible for providing customers with pre and post-sales account support and maintaining lifecycle relationships with a dedicated client base. Drive customer satisfaction with a Verizon product or solution across a variety of technical and non-technical support functions. This could also include managing the transition of client projects from development through delivery. They act as a point of contact or work whose goal is to fulfill customer contract requirements and ensure a positive customer experience and loyalty.

Assess current or future customer needs and priorities by communicating directly with internal/external customers, conducting surveys, or other methods. Confer with project team members to identify and resolve problems. Coordinating the work and activities of others – Getting members of a group to work together to accomplish tasks. Develop proposals that include documentation for estimates and ensure the project meets its goals. Develops specific goals and plans to prioritize, organize, and accomplish work. Getting Information – Observing, receiving, and otherwise obtaining information from all relevant sources. Interacting using computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information. Lead the implementation of the project as defined by the business, ensuring that the identified components of the project are accounted for including stakeholders, resources, budgets, and timelines.

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes work from home and a minimum eight assigned office days per month that will be set by your manager.

Scheduled Weekly Hours

40

Equal Employment Opportunity

We’re proud to be an equal opportunity employer - and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.