Satair - Solutions Account Manager

Job Description

Job Description:

What does your next challenge look like?

Do you have a can-do attitude and are keen on working in a global commercial and logistics environment in aviation?

Do you want to work in a flat structure with direct proximity to our customers in a fast changing environment?

Do you have a passion for people in a multicultural set up with locations worldwide and experience a more and more diverse environment?

Then join Satair - an Airbus Services Company (100% subsidiary of Airbus).

Satair is offering first class material management solutions in the aftermarket business of the aviation industry. With our global functional organization spanning across 10 different sites and locations worldwide with more than 1.200 people and a $1.5 billion-turnover, you will be part of a truly global family.

Our customers have the ultimate goal to operate their fleet and our Airbus aircraft safely, efficiently in a cost-time-quality effective manner and of course with the expected comfort level for their customers. We at Satair do everything to support our customers in this.

If you want to know more about our business, just have a closer look here

Satair Corporate Video

Satair Customer Desk

Satair Repair Services

www.satair.com

In this environment we are looking for a Solutions Account Manager (m/f/d) to join our team Solutions Account and Program Management, ASOIC in Beijing at the earliest possible start date.

What can you expect from us?

Reporting to the Head of Solutions Account and Program Management you will be working with our colleagues worldwide. You will work directly with our external Airline and MRO customers, being responsible for the lifecycle of complex Managed Solutions. As a Solutions Account Manager, you are the bridge between the Solutions customers and our internal operations, championing the customer requirements and expectations; and balancing these against our internal capabilities and goals. Accountable for both operational delivery and financial performance.

You have the opportunity to experience all aspects of Satair’s activities plus gain a unique insight into our customer operations and day to day challenges.

Your main tasks and responsibilities will include:

• In Service deals: “Ownership” of the allocated Contracts; with accountability of in-service deal operations and financials, and ensuring common understanding and delivery of the contributing functions. Additionally, to launch / drum beat actions with the respective functions to ensure high service level and drive our profitability.
  
• New Campaigns: Lead/support design activities on new campaigns - aligning customer requirements with existing capabilities and identifying potential gaps to be mitigated or for future development
  
• Future Design: Ownership of improvement / enabler projects to boost Solutions performance/profitability and to grow the Solutions portfolio in Alignment with the Solution Sales team
  

This role will involve some travel for business (several times per year) worldwide and as such you must be able to travel accordingly.

Disabled applicants with equal qualification are favored.

Part time and Hybrid working is welcome and supported.

What do we expect from you?

Equipped with a degree in Engineering, computer science or business administration (or similar) paired with professional experience in the the aviation aftermarket (or a comparable role) , we are looking for a team player with the following experience, skills and mindset:

• Versatile and Adaptable: Proven ability to quickly pivot between tasks, manage multiple priorities, and adapt to evolving business needs and processes.
  
• Complex Process Acumen: Demonstrated capacity to rapidly understand and map intricate customer journeys, operational workflows, and technical systems.
  
• Gap Analysis and Solution Design: Exceptional analytical skills with a track record of identifying disconnects between current state and desired outcomes (customer needs vs. process limitations) and designing practical, effective solutions to bridge these gaps.
  
• 5+ years of work experience, preferably in the aviation aftermarket
  
• Project management and/or process design experience
  
• Knowledge of Basic Business Finance
  
• Knowledge of SAP (experience of SD Module- AP1 will be a plus) and Spec2000
  
• Able to analyze large data packages. Skywise or programming knowledge will be a plus
  
• High Customer orientation and responsiveness
  
• Very good in building and managing business relationships
  
• Autonomous and self-driven
  
• English and Mandarin language skills at negotiation level
  

This job requires an awareness of any potential compliance risks and a commitment to act with integrity as the foundation for the Company’s success, reputation and sustainable growth.

Airbus is striving for a culture of diversity and inclusiveness with continuous learning, speak up, listen up, and act with integrity and respect. So we welcome any application independent from the social and cultural background, gender, age, disability, sexual orientation or religion of the applicant.

Apply now and grab your boarding pass for your next challenge with us in Satair!

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:
Satair (Beijing) Co. Limited

Contract Type:
Permanent

Experience Level:
Professional

Job Family:
Customer Account and Service Management

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com .

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.