Front of House Administrator

Job Description

The Front of House Administrator will be committed to providing exceptional Office and administration support. A motivated and enthusiastic self-starter with the ability to co-ordinate and prioritise tasks, the ideal candidate will be confident working in both a busy environment and on their own initiative. Strong organisational and communication skills are imperative. The Front of House Administrator will be positive, proactive and enthusiastic, have a sense of humour and enjoy working as part of a team.

Key Responsibilities

Reception and Front of House duties

• Work on the Reception desk as first port of call for any external visitors.
• Receive, open, collect and despatch incoming / outgoing post, faxes and mail outs within agreed time frames.
• Manage the company’s stationery requirements and replenish and keep tidy the stock cupboard.
• Order taxi’s / couriers and deal with deliveries to the business etc.
• Manage the Office facilities and ensure a tidy and safe working environment.

Administration Support

• Accurately process a variety of administration tasks, including new applications and contact/company changes
• Provide ad hoc administration duties and support to other departments when required

Customer Service

• Deliver excellent customer service, both on the telephone and via email
• Develop an understanding of all operational activities within Valpak in order to confidently assist the Contact Centre with both outbound and inbound calls

Skills, Knowledge & Expertise

• Previous experience in a receptionist or administration role
• Capability to multitask, prioritise and manage own workload
• Able to work well under pressure
• An outstanding eye for detail with a drive to provide exceptional administration support
• Customer focused with strong communication skills
• Customer focused with drive to provide the highest level of customer satisfaction
• Able to pick up new skills and knowledge quickly and learn and develop in an ever-changing company
• IT literate: Word, Excel and PowerPoint

Job Benefits

• Up to 10% bonus
• Enhanced holiday scheme (option to buy/sell up to 10 days) and long service awards
• Critical illness, Life assurance & disability income protection
• Option to join private medical insurance, subsidised gym membership, and bike to work scheme
• Contributory pension scheme
• Wellbeing initiatives and support including Wellbeing App access
• MyPerks discounts platform