Salary - £45,418.00 Work Type - Hybrid Job Location - Lingley Mere (UU), Lingley Green Avenue, Great Sankey, Warrington, WA5 3LP Role Type - Permanent Employment Type - Full Time Working Hours - 37.0 Hours per Week
The Role
We have an opportunity for a Senior Digital Experience Officer. In this role you will play a key role in developing and optimising our externally facing digital platforms and products.
Leading on the governance and activation of our content and small change requests for unitedutilities.com and other digital products including our email campaign tool. Working with the Digital Experience Manager to drive forward positive change for our current and future online customers.
What You'll Be Doing
Own the process for management of website changes across unitedutilities.com including the resource planning, SLA management and delivery
Plan and have oversight of unitedutilities.com releases including documentation of timelines, testing requirements and the appropriate planning of team resource to support the process
Execution of small to medium website change requests within the website content management system including liaison with subject matter experts for relevant approval and appropriate liaison with external suppliers if required
Be the champion of our email campaign tool to ensure all processes are documented and followed.
Delivery of email campaigns on behalf of subject matter experts and campaign managers
Provide analytical and insightful reports on digital behaviour such as email campaign reports and website insights from google analytics
Work closely with the digital optimisation manager to support on key projects that drive the performance of our online customer journeys
Carry out analysis and lead on optimisation of digital products used to facilitate our digital customer experience such as messaging platforms
Be an advocate of emerging trends and technology and assist with company adoption of new ideas and technology as and when they become available
Be a key player within the digital optimisation team and become a champion for digital customer experience within the business to ensure we deliver on customer satisfaction and resilience for our customers
What You'll Bring
Relevant experience in a digital product /optimisation role
Strong evidence of sustained digital skills development through professional training courses/qualifications
Experience of working within a fast paced digital environment
Ability to translate data into compelling insights
Proficient in Microsoft Word, PowerPoint and Excel
Strong written and verbal communication skills
Excellent interpersonal skills and the ability to communicate with stakeholders at all levels
Ability to organise, plan and prioritise is key
Previous experience working on content management systems and working with google analytics
What We Offer
A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays
A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover
Up to 7.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements
A comprehensive healthcare plan through our company-funded scheme
MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions
Best Doctors
Salary Finance
Wealth at Work courses
Deals and discounts
EVolve Car Scheme
Employee Assistance Plan
Mental health first aiders
ShareBuy
MORE Choices flexible benefits
Enhanced parental leave schemes
We rely on every employee to ensure our customers receive the best possible service, day in, day out. In return, we ensure that you will be well rewarded for your efforts, from an excellent salary through to development opportunities that will really kick start a thriving career here at UU.
