Process Controller

The Role

Are you a proactive and detail-driven individual with a passion for operational excellence? We’re looking for a Process Controller to join our team, playing a critical role in ensuring the safe, compliant, and efficient operation of our water treatment sites.

Working within a robust framework of Quality Assurance and Standard Operating Procedures, you’ll collaborate closely with colleagues across the business to identify and resolve operational challenges before they impact performance or customer service. This is an exciting opportunity to contribute to continuous improvement, optimise production assets, and help deliver reliable, high-quality services to our customers.

Role Accountabilities

• Operate, monitor, and optimise water treatment sites to ensure safe, compliant, and efficient performance.
• Maintain required competence, skills, and certification in line with the Water LTO Scheme, ensuring knowledge remains current and up to date.
• Complete all planned cyclic maintenance and operational tasks within agreed timeframes, accurately recording both planned and reactive activities.
• Conduct weekly performance reviews, providing insights, input, and operational support to drive continuous improvement.
• Produce reliable, accurate, and complete asset performance data to support operational decision-making and regulatory compliance.
• Analyse process performance and identify recurring issues, recommending and implementing effective, long-term solutions.
• Proactively identify risks to service delivery, compliance, and customer outcomes, taking timely corrective action.
• Work collaboratively with internal teams to improve operational efficiency and optimise production asset performance.
• Commit to ongoing professional development, working towards relevant accredited qualifications alongside completing required health & safety, technical, and behavioural training.

Essential Skills & Experience

• A minimum of 5 GCSEs (Grade A–C or equivalent), including Maths, English, and a Science or Technology subject
• A full valid UK driving license as travel is required.
• Strong numeracy and analytical skills, with the ability to interpret operational data
• Computer literate, with experience in using a range of systems for reporting and recording information
• Ability to work both independently and as part of a team, demonstrating flexibility and accountability
• A resilient, self-motivated mindset, with a proactive approach to problem-solving
• Strong diagnostic and troubleshooting skills, with the ability to identify root causes and implement solutions
• Effective planning and organisational skills, managing workload and priorities efficiently
• Clear and confident communication skills, able to convey information, data, and insights accurately
• Working knowledge of safe systems of work, company policies, statutory regulations, and operational procedures
• Understanding of maintenance and administration processes relevant to operational environments

Benefits

• A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays
• A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover
• Up to 7.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements
• A comprehensive healthcare plan through our company-funded scheme
• MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions
• Best Doctors
• Salary Finance
• Wealth at Work courses
• Deals and discounts
• EVolve Car Scheme
• Employee Assistance Plan
• Mental health first aiders
• ShareBuy
• MORE Choices flexible benefits
• Enhanced parental leave schemes

About Us

Salary - £40,232
Work Type - Onsite
Job Location - Bickerstaffe Water Treatment Works, Simonswood Lane, Bickerstaffe, Lancashire, L39 0ER
Role Type - Permanent
Employment Type - Full Time
Working Hours - 37.0 Hours per Week

United Utilities’ (UU) purpose is to deliver great water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society.

We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves.

We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers and communities. Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation to be part of.

We’ve got a lot to offer. You’ll be part of a thriving FTSE 100 company and will enjoy a range of core benefits that reflect your value and value contribution.

We rely on every employee to ensure our customers receive the best possible service, day in, day out. In return, we ensure that you will be well rewarded for your efforts, from an excellent salary through to development opportunities that will really kick start a thriving career here at UU.