Customer Advisor Advanced (Developer Services & Metering)

Job Description

Salary - £28,683
Work Type - Onsite
Job Location - Lingley Mere (UU), Lingley Green Avenue, Great Sankey, Warrington, WA5 3LP
Role Type - Permanent
Employment Type - Full Time
Working Hours - 37.0 Hours per Week

United Utilities’ (UU) purpose is to deliver great water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society.

We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves.

We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers and communities. Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation to be part of.

We’ve got a lot to offer. You’ll be part of a thriving FTSE 100 company and will enjoy a range of core benefits that reflect your value and value contribution.

Benefits

• A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays
• A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover
• Up to 7.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements
• A comprehensive healthcare plan through our company-funded scheme
• MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions
• Best Doctors
• Salary Finance
• Wealth at Work courses
• Deals and discounts
• EVolve Car Scheme
• Employee Assistance Plan
• Mental health first aiders
• ShareBuy
• MORE Choices flexible benefits
• Enhanced parental leave schemes

About the Role

As a Customer Advisor Advanced (Developer Services & Metering), you’ll be the first point of contact for customers, developers and internal colleagues, providing expert advice and solutions across a wide range of developer services activities. This is a varied, fast‑paced role ideal for someone who enjoys problem‑solving, building relationships and taking ownership of customer queries from start to finish.

You’ll combine frontline customer service with coordinated back‑office support, ensuring applications, enquiries and jobs progress efficiently and within agreed performance standards

What You'll be Doing

• Handling inbound telephone enquiries related to water and wastewater processes
• Booking and progressing new development applications
• Raising and managing work orders for engineering teams
• Managing multiple shared mailboxes, prioritising and actioning requests efficiently
• Taking customer payments and raising sales orders and invoices
• Coordinating plot and address data with customers and Data & Knowledge Management teams
• Supporting colleagues across Customer Operations with advice and guidance
• Monitoring and meeting business KPIs, ensuring a consistently high standard of service

What We’re Looking For

You’ll bring strong customer service experience, a proactive mindset and the confidence to manage complex queries over the phone. You’ll be organised, detail‑focused and comfortable working with a range of systems.

Essential Skills & Experience

• Sound understanding of water and wastewater developer services processes
• Proven experience in a customer‑facing environment
• Knowledge of water and wastewater asset records
• Strong system experience, including ICS, SAP, UU GIS, Onemap and Microsoft Office
• Excellent communication, organisation and problem‑solving skills
• Experience working with contractors or external partners
• Understanding of D‑MeX performance measures
• Knowledge of Alto/Walto

Why Join Us?

• A varied role with real impact on customers and communities
• Opportunities to develop expertise within developer services
• Supportive team environment with opportunities to collaborate and learn
• A chance to build a long‑term career within a critical infrastructure business

We rely on every employee to ensure our customers receive the best possible service, day in, day out. In return, we ensure that you will be well rewarded for your efforts, from an excellent salary through to development opportunities that will really kick start a thriving career here at UU.