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Remote-first
A little flex time
Job Description
Application Closing Date: 30th May, 2024
The VoC Program Manager role is part of a team responsible for leading TUIs customer feedback program.
ABOUT THE JOB
- Manage the turning of a diverse range of customer feedback and business data about customer experience into a cohesive Voice of the Customer program
- Act as a key account across the business to ensure they can utilize TUIs customer feedback measurement platform as needed
- Lead one of the workstreams (Post holiday) of the VoC program with stakeholders across all source markets, to further enhance the existing set up, as well as overview new projects and influence future roadmap priorities
- Championing Post holiday workstream priorities within VoC program, including management of external support partner as well as aligning with internal stakeholders across all markets and concepts
- Closely collaborate with IT team to ensure business requirements are prioritized, including working in agile team
ABOUT YOU
- Bachelor or Master in in Marketing, Communication, Business Administration, Psychology, or a related field
- Experience in market research / consumer insights / marketing with focus on customer research
- Excellent understanding of methods used to assess Customer Experience through various customer facing channels
- Excellent understanding of data, with experience of interpreting large volumes of data and advanced analytical skills
- Experience in working with data processing and visualization dashboards
- Excellent organizational and planning skills and the ability to manage multiple projects / deliverables
- Optional: experience with qualtrics or other Customer Feedback management software
- Willingness to work in international teams with English as business language
ABOUT OUR OFFER
- Working in the leading global tourism group: We stand for intercultural cooperation and offer the opportunity to work in international projects and teams.
- Mobile working and flexible working hours: We believe that work is something you do, not where you go. Our offer: newWork@TUI (hybrid working) & TUI Workwide (Working from abroad)
- Development and career opportunities: We promote the potential of our employees with a wide range of (digital) training opportunities and international career opportunities.
- Personal benefits: We offer attractive remuneration with holiday bonus, generous travel benefits, extensive health & wellbeing offers and much more.
We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA.
Company benefits
Travel credit – All benefits vary by location and job role, we'd be happy to chat to you about this in more detail
Work from anywhere scheme – TUI WORKWIDE means colleagues can work from abroad for up to 30 working days a year
Employee discounts
Flexible working week
Bank holiday swaps
Time off in-lieu
Religious celebration leave
Buy or sell annual leave
Health insurance
Gym membership
Open to part time work for some roles
Mental health platform access
Enhanced maternity leave
Shared parental leave
Pregnancy loss leave
Enhanced paternity leave
Compassionate leave
Cinema discounts
Travel insurance
Cycle to work scheme
In office catering
Annual pay rises
Annual bonus
Life assurance
Salary sacrifice
In office workout classes
Teambuilding days
Employee assistance programme
Charity donation scheme
Enhanced sick pay
Share options
Faith rooms
Volunteer days
Lunch and learns
Hackathons
L&D budget
Sabbaticals
Personal development days
Mental health days
Travel loan
Enhanced pension match/contribution
LocationEmployees are very happy with their working location freedom
88%
HoursEmployees are largely happy with the flexibility in the hours they work
80%
BenefitsEmployees are largely happy with the benefits their company offers
76%
Work-life balanceEmployees feel that they can switch off quite easily from work
72%
Role modellingEmployees feel that most people work flexibly
76%
AutonomyEmployees feel they have complete autonomy over getting their work done
81%
Additional employee ratings
(these do not contribute to the FlexScore®)
DiversityEmployees feel that the diversity is good and there are continued efforts to improve it
70%
InclusionEmployees feel that the culture supports equity and inclusivity well
75%
CultureEmployees enjoy the working environment
80%
MissionEmployees feel quite excited about the company mission
75%
SalaryEmployees feel that their salary is fair and in line with the market average
52%
Working at TUI Group
Company employees
60,000 globally
Gender diversity (male:female)
80:20
Office locations
Austria, Belgium, Brazil, Canada, China, Denmark, Finland, France, Germany, India, Ireland, Mexico, The Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom, USA
Hiring Countries
Austria
![](https://raw.githubusercontent.com/madebybowtie/FlagKit/master/Assets/PNG/AT.png)
Belgium
![](https://raw.githubusercontent.com/madebybowtie/FlagKit/master/Assets/PNG/BE.png)
Croatia
![](https://raw.githubusercontent.com/madebybowtie/FlagKit/master/Assets/PNG/HR.png)
Denmark
![](https://raw.githubusercontent.com/madebybowtie/FlagKit/master/Assets/PNG/DK.png)
Dominican Republic
![](https://raw.githubusercontent.com/madebybowtie/FlagKit/master/Assets/PNG/DO.png)
Finland
![](https://raw.githubusercontent.com/madebybowtie/FlagKit/master/Assets/PNG/FI.png)
France
![](https://raw.githubusercontent.com/madebybowtie/FlagKit/master/Assets/PNG/FR.png)
Germany
![](https://raw.githubusercontent.com/madebybowtie/FlagKit/master/Assets/PNG/DE.png)
Greece
![](https://raw.githubusercontent.com/madebybowtie/FlagKit/master/Assets/PNG/GR.png)
Indonesia
![](https://raw.githubusercontent.com/madebybowtie/FlagKit/master/Assets/PNG/ID.png)
Malaysia
![](https://raw.githubusercontent.com/madebybowtie/FlagKit/master/Assets/PNG/MY.png)
Mexico
![](https://raw.githubusercontent.com/madebybowtie/FlagKit/master/Assets/PNG/MX.png)
Netherlands
![](https://raw.githubusercontent.com/madebybowtie/FlagKit/master/Assets/PNG/NL.png)
Norway
![](https://raw.githubusercontent.com/madebybowtie/FlagKit/master/Assets/PNG/NO.png)
Portugal
![](https://raw.githubusercontent.com/madebybowtie/FlagKit/master/Assets/PNG/PT.png)
Spain
![](https://raw.githubusercontent.com/madebybowtie/FlagKit/master/Assets/PNG/ES.png)
Sweden
![](https://raw.githubusercontent.com/madebybowtie/FlagKit/master/Assets/PNG/SE.png)
Thailand
![](https://raw.githubusercontent.com/madebybowtie/FlagKit/master/Assets/PNG/TH.png)
Tunisia
![](https://raw.githubusercontent.com/madebybowtie/FlagKit/master/Assets/PNG/TN.png)
Türkiye
![](https://raw.githubusercontent.com/madebybowtie/FlagKit/master/Assets/PNG/TR.png)
United Kingdom
![](https://raw.githubusercontent.com/madebybowtie/FlagKit/master/Assets/PNG/GB.png)
Awards & Achievements
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