Station Ops Coordinator

Job Description

The Station Ops Coordinator role is a key position within TUI Airline's Ground Operations team, where you'll ensure safe, efficient and customer-focused airport operations through effective management of third-party suppliers.

ABOUT OUR OFFER

• Flexible working: Work is something you do, not somewhere you go. We encourage a healthy work-life balance with a dynamic working environment.
• A career to shape: Access the TUI Learning Hub to level-up and reach your ambitions.
• Broaden your network: We champion intercultural collaboration and provide opportunities to work on global projects and teams.
• Community: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation.

ABOUT THE JOB

• You'll supervise daily TUI operations at dedicated airports, ensuring the delivery of safe, compliant, efficient, on-time, and customer-focused Ground Operations processes.
• We'll rely on you to build expertise in our in-house Departure Control System, acting as an escalation point for suppliers with advice and queries.
• Your responsibilities include monitoring operational SLAs and KPIs with third-party suppliers through regular checks and reporting.
• As part of the role, you'll complete quality assurance performance reviews and support investigations of incidents and safety reports.
• Managing relationships with airport authorities and government agencies will be a key aspect of your daily responsibilities.
• Working closely with relevant teams, you'll provide subject matter expertise to ensure Ground Operations initiatives are successfully delivered at airports.
• Good working knowledge of TUI procedure and processes including the GOM
• You will also assist in identifying opportunities for change and improvement by third party suppliers, participating when required in the development and implementation of improvement programs.
• You will participate in and support any daily calls with suppliers by evaluating the actual operations during your duty.
• You will manage either directly or through 3rd party suppliers the delivery of a high level of customer experience and service to all passengers at airports within your area of responsibility.
• Deputize for the Station Account Manager and/or Station Ops Lead Coordinator (if applicable) in external/internal meetings.
• Contributing to project working groups that may have an impact on your station operations

ABOUT YOU

• You have proven experience in aviation ground handling and monitoring third-party suppliers to achieve required performance.
• We're looking for a self-motivated individual who takes initiative and works collaboratively within diverse international teams.
• You possess excellent communication skills with the ability to influence others and develop a scomprehensive network throughout local operations.
• Your structured thinking enables you to generate ideas while ensuring full regulatory compliance is maintained.
• You can clearly articulate concepts both verbally and in written documentation, with strong business English and knowledge of the local language relevant to your assigned airport.
• The ability to audit processes for compliance and successfully investigate and resolve any breaches is essential for this position.

DEI Statement

From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless. We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.

SECURITY CLEARANCE STATEMENT
At TUI, safety is our top priority. We conduct thorough background checks on all employees who join our Airline. Rest assured; we’ll guide you on the necessary information you need to provide at each stage. Please note that if you are applying for a role in the UK, you must ensure you can provide a full 5 years referencing, plus a criminal record check for all countries you’ve resided in for more than 6 months in the past 5 years.