Service Support Team Leader | Local Residents

Job Description

Take the next step in your career and join our Destination Team as a Team Leader. Each day presents an opportunity for you to inspire your international team, manager and colleagues whilst creating unforgettable experiences for our guests.

ABOUT OUR OFFER

• A job at TUI offers more than your basic salary wich already starts at $279,900 MXN gross/year.
• In case you earn commission, this will come on top.
• A Company iPad & uniform are of course standard.
• 16 days of holiday (on a full year) + we give you two extra days (on your Birthday and one Happy day).
• We pay you for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy & Language Lessons.
• Get involved with charity and sustainability initiatives like the TUI Care Foundation and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub.
• We offer permanent contracts and you can level up your career with growth opportunities tailored to your unique skills and expertise.

ABOUT THE JOB

• You will lead, engage, develop, retain, and drive sales, service, and welfare performance for a small international team.
• You will invest a lot of time in new colleagues – building confidence and equipping them to succeed whilst monitoring and driving performance of any
• more experienced team members.
• You will train and equip your team to pro-actively inform and communicate with guests in a digital way. Focusing on response times, tone of voice and quality of communication.
• You will be overseeing the support of our international guests in more complex, sensitive, or emergency situations that need that extra special attention.
• You will be regularly on the frontline leading by example – be it coaching, closing sales, or resolving escalating problems on the spot. This includes being an advocate of our evolving digital sales & service tools. In addition to this there may be situations where you will need to liase with local authorities, embassies, and local hospitals.
• You will be constantly aware of team performance vs. target and be happy to support and performance manage those under target if required.
• Finally - you will support your wider destination in general including the back-office team and may also support the airport operation as and when required.

ABOUT YOU

• A consistently happy colleague and great team player.
• A true people person - confident to drive high performance and manage both the good and the bad. Whatever the challenge is - you will always keep people engagement at the heart of everything you do.
• Emotionally intelligent and able to deal with potentially sensitive and distressing situations.
• Comfortable to analyse data to develop sales, service and welfare action plans to exceed set targets and expectations.
• Willing to quickly get to grips with the demands of the job, the technology needed to do it and the ability to remain calm in a high-profile welfare situation and / or crisis.
• You are fully conversational in English, be a driver. Extra languages will be helpful.

From a workplace to a place to belong, we embrace diversity, equity and inclusion, encouraging everyone to come as you are, because together our potential is limitless. We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.

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