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Working at TUI Group

  • Founded
    September 1923
  • Company employees
    66,845 globally
  • Gender diversity (m:f)
    43:57

Hiring in

  • Global

Office locations

Join TUI as a Retail Deputy Manager in Llandudno. In this full-time, office-based role, you will work alongside the manager to lead, coach, and develop a team to achieve sales and service targets while delivering unforgettable holiday experiences. The starting salary is £14.83 per hour, plus commission and bonus schemes, working a varied shift pattern including weekends and bank holidays.

Requirements

  • Proven passion for leading by example and delivering excellent customer service
  • Confident and fun motivator driven to achieve goals and sales targets
  • Skilled at balancing multiple tasks and following company policies
  • Flexible to embrace change and adapt to new ways of working
  • Trusted mentor with a fair and inclusive management style
  • Able to work a varied shift pattern including weekends, bank holidays, and evenings
  • Neither a specific degree nor a minimum number of years of experience are explicitly stated as mandatory.

Skills & Responsibilities

  • Leadership and Coaching: Guide, coach, and develop the retail team to collaboratively reach high performance and drive engagement.
  • Sales and Target Achievement: Inspire the team to recommend and sell holidays, cruises, UK breaks, and additional products to meet sales and service targets.
  • Customer Service and Resolution: Actively investigate and resolve customer questions or complaints, monitoring feedback to improve satisfaction and loyalty.
  • Technology and Systems: Work with a variety of systems to enhance knowledge and actively improve the customer digital journey.
  • Potential transition routes: People from retail supervisor or team lead roles may bring customer service and team management skills, alongside meeting the sales and leadership requirements for this job.

Job description

Here at TUI, you’ll find we’re an inclusive company with a culture of care. By joining the Retail Team as a Deputy Manager at our Llandudno shop, you’ll work alongside the manager to lead, inspire, coach and develop a large team to become destination experts to recommend and sell holidays, Cruise, UK Breaks and additional products, achieving sales and service targets through providing exceptional sales and service. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.

As part of our dedication to delivering exceptional customer service and flexibility for our customers, you’ll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.

ABOUT OUR OFFER

  • TUI offers much more than just a starting salary of £14.83 per hour
  • Be rewarded for exceeding your targets with our commission and discretionary bonus schemes
  • Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
  • Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and Career
  • Investment in your development and career progression
  • Pension scheme and life assurance.

ABOUT THE JOB

  • Lead by example and role model company values to inspire your team and deliver excellent customer service
  • Personality and experience will assist you to guide, coach and develop your team to collaboratively reach high performance and standards that drive engagement
  • Assist your manager in developing the team to be proactive and actively investigate and resolve every question or complaint. If things don’t go quite right, you’ll have the confidence to step in and take ownership
  • As technology advances so does TUI, you’ll work with a variety of systems empowering you to enhance your knowledge to actively improve our customer digital journey
  • Monitor and report on customer feedback, spot trends, improve customer satisfaction and loyalty to grow our business
  • Assist with recruiting talent, maintaining a high level of engagement and a low level of attrition.

ABOUT YOU

  • Proven passion for leading by example and delivering excellent customer service
  • Confident and fun motivator and driven to achieve goals and sales targets
  • Skilled at balancing multiple tasks, following company policies and procedures and confident to stay motivated when challenges arise
Apply now
TUI Group

Retail Deputy Manager

Llandudno
On-site
£14.83 per hour + commission & bonus
  • Flexible to embrace change and adapt easily to new ways of working
  • Trusted mentor with a fair and inclusive management style who recognises people are our most valued asset
  • An organised individual who takes pride in their work and communicates effectively
  • Able to work a varied shift pattern each week in-line with shop opening and closing times.
  • From a workplace to a place to belong. At TUI we embrace diversity, equity and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

    We're committed to supporting candidates with disabilities and impairments so if you require any support, please let us know.

    Please note, if you've been interviewed for this role within the last 6 months, we're unable to consider a further application at this time.

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