Join TUI as a Retail Assistant Manager in St Helier, Jersey on a full-time basis. In this role, you will lead, coach, and inspire a team to deliver exceptional customer service and drive sales of holidays and cruise products while working a varied shift pattern including weekends and bank holidays.
Requirements
Proven passion for leading by example and delivering excellent customer service
Confident and fun motivator with a strong drive to achieve sales targets
Skilled at balancing multiple tasks and adapting to new ways of working
Flexible to work a varied shift pattern including weekends, bank holidays, and evenings
No specific degree or minimum years of experience stated
Skills & Responsibilities
Leadership and coaching: Guide and develop team members to collaboratively reach high performance and maintain company standards.
Customer service and sales: Drive the sale of holidays and related products while putting customers at the heart of the business.
Problem resolution: Actively investigate and resolve customer questions and complaints with confidence and ownership.
Feedback monitoring: Monitor and report on customer feedback to spot trends and improve satisfaction and loyalty.
Potential transition routes: People from retail supervisor or hospitality team leader roles may bring strong customer service and team motivation skills, alongside meeting the operational requirements of this job.
Job description
Here at TUI, you’ll find we’re an inclusive company with a culture of care and by joining the Retail Team as an Assistant Manager in our St Helier store in Jersey, you’ll work alongside your manager to lead, inspire, coach and develop a team to become destination experts to recommend and sell holidays, Cruise, UK Breaks and additional products whilst delivering exceptional sales and customer service. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.
As part of our dedication to delivering exceptional customer service and flexibility for our customers, you’ll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.
ABOUT OUR OFFER
TUI offers much more than a starting salary of £30,500 a year
Be rewarded for exceeding your targets with our commission scheme
Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and Career
Investment in your development and career progression
Pension scheme and life assurance.
ABOUT THE JOB
Lead by example and role model company values to inspire your team and deliver excellent customer service
Personality and experience will assist you to guide, coach and develop the team to collaboratively reach high performance and standards that drive engagement
Assist with developing the team to be proactive and actively investigate and resolve every question or complaint. If things don’t go quite right, you’ll have the confidence to step in and take ownership
As technology advances so does TUI, you’ll work with a variety of systems empowering you to enhance your knowledge to actively improve our customer digital journey
Monitor and report on customer feedback, spot trends, improve customer satisfaction and loyalty to grow our business
Assist with recruiting talent, maintaining high levels of engagement and low levels of attrition.
ABOUT YOU
Proven passion for leading by example and delivering excellent customer service
Confident and fun motivator with a strong drive to achieve goals and sales targets
Skilled at balancing multiple tasks and confident to stay motivated when challenges arise
Flexible to embrace change and adapt easily to new ways of working
Trusted mentor with a fair and inclusive management style who recognises people are our most valued asset
An organised individual who takes pride in their work and able to communicate effectively
Able to work a varied shift pattern each week in-line with shop opening and closing times.
From a workplace to a place to belong. At TUI we embrace diversity, equity and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.
We're committed to supporting candidates with disabilities and impairments so if you require any support, please let us know.
