Reservations Executive

Job Description

Crystal Ski, Lakes and Mountains are now actively recruiting for a Reservations Executive.

The role of the reservations team is to manage the accommodation aspect of our customers bookings, ensuring that they receive the holiday that they have booked. As a reservation executive you will form part of a small team that is responsible for providing accommodation suppliers with all relevant booking details of our customers 7 days a week. This will involve regular contact with overseas suppliers both verbal and written to build relationships that allow for a smooth booking process.

At TUI we believe that work is something you do not somewhere you go, therefore we are pleased to advise we can consider a hybrid working model for this role where the successful candidate would collaborate with colleagues in our Surbiton office once a week.

Due to the nature of our business and the need to provide a continuous 7-day service, your rest days will typically fall on either a Tuesday, Wednesday, or Thursday. This arrangement allows us to adequately support peak activity on the other days of the week.

We invite interested candidates to apply for this exciting opportunity where we are able to offer a compettitve salary in the region of £25,500 per annum.. The closing date for applications will be Tuesday 30th July.

ABOUT THE JOB

• You will be responsible for ensuring that all our accommodation bookings are communicated to our suppliers, to ensure that our customers get to “Live Happy”
• Build and maintain excellent external relationships, and be the “go-to” person for our suppliers, ensuring that they can get an accurate and timely response to their queries
• Responsible for negotiating overbookings and action changes in a timely and accurate manner.
• Using your excellent product knowledge and strong relationships you will ensure we can find a resolution that not only meets the needs of our customers but is commercially sound for our business.
• Use your excellent verbal and written communication skills to work effectively with a wide variety of suppliers across multiple destinations – recognising the importance of tailoring your communication to different suppliers
• You will interact regularly with other parts of the business, in particular our sales and service teams, to allow us to be “makers of happy” for our customers negotiating any special requests with our suppliers, as well as provide any additional information requested by the customer

ABOUT YOU

• Availability to work weekends (daytime hours, from home). To provide cover over the Christmas and New Year period if required.
• Strong communication skills, with a proficiency in German desired.
• Ability to work well under pressure and deliver results in a fast-paced environment.
• Previous experience of working with third-party suppliers and effectively communicating with them.
• Problem-solving skills and the ability to find effective solutions in challenging situations.
• High level of attention to detail, ensuring accuracy and quality in all tasks.
• Proficiency in working with spreadsheets and selling systems.
• Strong and inquisitive attitude by nature, with a passion for continuous learning and improvement.

ABOUT OUR OFFER

• Fantastic holiday benefits including discounts, special offers and the ability to purchase additional ‘TUI time off’
• Health and Wellbeing support in five key areas – Financial, Health, Social, Community and Career
• Discretionary Bonus Scheme
• Excellent rates with foreign exchange
• Pension scheme and life assurance.

We want to be the best-loved holiday company not only for our customers, but for our colleagues too. That’s why we offer a variety of benefits that go above and beyond a competitive salary, so we can help you to live your best life happily at TUI. Click here to find out more.

​​We love to see your uniqueness shine through and inspire the future of travel.​ If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA

If you require any further information regarding this opportunity, please email careers@tui.co.uk

We really value your interest in TUI and will be back in touch with you shortly after the application closing date.