Quality Assurance Coordinator | Dominican Republic

Job Description

***The start date is October/November 2024***

Join TUI as a TUI Quality Assurance Coordinator and you will be responsible for maintaining and improving quality within a range of our TUI Hotels and destinations. You will monitor and identify actions to create memorable holidays for our guests You are a fast learner and have a good life and work experience to help with the exciting pressures of working for the largest leisure, travel, and tourism company in the world

ABOUT THE JOB

• Analyse relevant reports and information sources to base any actions on actual data
• Support destination teams and hotel partners by providing your analysis and plan improvements accordingly
• Be fully informed of the qualitative development in destination and our strategy to support implementation
• Provide genuinely helpful service in response to a variety of supplier & TUI colleague questions
• Provide additional support to our guest-facing and back-office teams as and when required
• Daily contact with suppliers & colleagues in destination to eliminate reoccurring issues by solving the root cause
  

ABOUT YOU

• Fluent in English and able to drive
• A genuinely helpful, flexible, professional, and mature personality
• Strong negotiation & organizational skills – able to communicate with international suppliers & TUI colleagues
• Data lead - comfortable with reporting, forecasting and turning data output into real action
• Collaborative team player - displaying the TUI values & behaviours required
• Willing to be ‘out and about’ daily - this position is not fully office-based (visits to hotel resorts are required).

We offer local contracts and are unable to provide visa sponsorship at this time.

ABOUT OUR OFFER

• Competitive salary and benefits as standard
• Career progression opportunities in more than 50 countries worldwide
• Develop yourself as part of a friendly, richly diverse and virtual international team
• Exceptional approach to your learning - access to free learning platforms & language lessons

TUI Musement is a leading Tours & Activities business. It combines a scalable digital platform with local service delivery, to offer excursions, activities, tickets and transfers in more than 50 countries worldwide. There are over 130,000 ‘things to do’ in all major holiday and city destinations, which are distributed through B2B partners, via the Musement and TUI websites and direct to TUI customers. We also offer services to cruise lines through Intercruises Shoreside & Port Services in ports worldwide. TUI Musement sold around 10 million excursions, tours and activities delivered by our international colleagues located around the world and is one of the major growth areas of TUI Group.

We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA.

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