Quality Executive

Job Description

TUI Group is the world’s number one integrated tourism business. Ecommerce is a global team within TUI Group responsible for the business delivery and operation of all e-commerce solutions and products. We are a multi-disciplinary team of experts across Digital Products, Digital Experience, Operations and Analytics providing services across the UK, Ireland, Sweden, Norway, Denmark, Finland, Germany, Belgium and The Netherlands.

At TUI we’re ambitious to become the leader in digital sales within the travel industry and to achieve this we are looking to build a capable, creative team who want to be a part of accomplishing that goal.

Quality Executive. The role of the Quality Executive is vital to safeguard our customers’ overall digital experience, from both a customer front-end and business user perspective. TUI needs to continuously improve in order to enhance our online customer experience and conversion.

Please note the closing date for applications is Sunday 20th October

ABOUT THE JOB

As a Quality Executive, you will be responsible for managing and conducting UAT/Business testing, focusing on our post-booking journeys. Responsibilities could include, but are not limited to:

• Ensure successful test preparation and test execution.
• Exploratory testing of your product area.
• Owner of quality, for future deliveries and the live experience. You will ensure that you have relevant reports available on defects in development, and live, and understanding of the digital analytics and the customer feedback for your area.
• Test reporting to stakeholders, whilst also ensuring that defects/issues are prioritised and scheduled for delivery.
• Monitoring the quality of the digital selling platform in production, ensuring that production defects or opportunities are captured and prioritised in the backlog.
• Understand the source of the defects, so that the defects can be resolved as quickly as possible, ensuring the least disruption to the test execution schedule.
• Understand the potential impact of any defect delivered into Production, therefore using this to determine the priority of the defects.
• Agreeing Acceptance criteria for new stories, and approval of those acceptance criteria through the agile process.
• During test sign off, work alongside business stakeholders so that they fully understand any risks associated to a defect entering into Production together with any mitigating actions.

ABOUT YOU

• An inquisitive individual with proven experience in a testing role and a good understanding of ecommerce.
• Experience of working in a development/product life cycle with a good understanding, and appreciation of agile methodology.
• Previous experience working with TUI UK and Ireland mainstream IT and business systems is desirable, but not essential.
• An analytical skill set would be beneficial, preferably with experience in web analytics such as Adobe Analytics & Qualtrics.
• The ability to manage your own time in a demanding, time-sensitive role and work comfortably within an environment of ambiguity and a high degree of complexity.
• Good communication skills with the confidence to challenge decisions where necessary.
• Strong organisational skills with a great attention to detail and appreciation of auditing and reporting capability.
• Willingness to work flexible hours (the successful candidate will need to work early mornings to support Production Go-Live implementation).

ABOUT OUR OFFER

• Personal benefits: Attractive remuneration, discretionary bonus schemes, generous travel benefits, extensive health & well-being support, and more.
• Flexible working: Work is something you do, not somewhere you go. We encourage a healthy work-life balance with a dynamic working environment.
• A career to shape: Access the TUI Learning Hub to level-up and reach your ambitions.
• Broaden your network: We champion intercultural collaboration and provide opportunities to work on global projects and teams
• Community: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation.

From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.