TUI Group • Luton, United Kingdom

Process Coordinator

Employment type:  Contract


A little flex time

Job Description

TUI Group is the world’s number one integrated tourism business. Within TUI Group, TUI Airline regroups all airline activities across UK, Nordics, Belgium, The Netherlands, Germany, Spain, Morocco, France, and the Dutch Antilles. The Ground Operations function operates as a multi-disciplinary team of experts driving efficiency and innovation across all aspects of Ground Operations.

As Ground Operations Process Coordinator, your focus will be to provide planning and analytical support for improvement initiatives, utilising a wide range of improvement tools and methodologies that advance the continuous improvement culture within Ground Operations. The Ground Operations Process Coordinator plans, analyses and executes improvement initiatives and evaluates the impact of improvement efforts in order to achieve the Ground Operations business strategy.

This opportunity is initially offered on a Fixed Term Contract basis for 12 months. We are happy to consider this role on a hybrid working model basis with an average of 2 days per week based in the office. Some minimal travel will also be required.
In this role, you’ll report to the Ground Support Manager.

Applications close 23 June 2024


  • Execute complex data analysis to support leadership decision making in a variety of subject matter areas
  • Provide analysis of Ground Operations data for projects
  • Identify, analyse and support the design and successful implementation of profitable, effective and customer-oriented solutions based on the business requirements
  • Track and evaluate improvement in process and outcome metrics, establishing sustainable solutions for continuous improvement
  • Design presentations that distil and communicate analytical and observational findings to stakeholders, including creating figures and diagrams to illustrate operations
  • Effectively communicate and collaborate with all levels of staff, from leadership to front line personnel
  • Facilitate workgroups and adhoc meetings in demonstrated expertise areas to a variety of stakeholders
  • Utilise project management skills to support initiatives covering scope and timeline, tracking deliverables and timelines, meeting preparation activities, presentation preparation
  • Partner with platform service functions and other business units to create differentiated value propositions leveraging the complete portfolio of TUI IT tools, solutions and services
  • Monitor and improve execution and effectiveness of digitalisation programs and work on integrating new digital technologies in our department
  • Develop and implement all necessary policies and procedures to facilitate end-to-end management control and to ensure that all internal operations achieve their business objectives
  • Lead the development and management of systems for robust monitoring, budget control, reporting and delivery of TUI Airline Ground Operations
  • Participate in and contributing to departmental improvement initiatives or independently lead, manage and execute process improvement initiatives
  • Identify safety & security risks and ensure they are reported via IQSMS. In case of X3 operations, whenever assigned as Informed Responsible, support the responsible SAM with the investigation as subject matter expert


  • A strategic thinker with a comprehensive understanding and experience within Ground Operations including managing successful business improvement projects
  • Experienced in defining analytical / research projects, analysing data, modelling and generating practical insights and recommendations
  • Able to independently identify and solve project related problems
  • Superior verbal / written communication & data presentation skills, including an ability to effectively communicate with both business and technical teams, using e-mail, Excel, Visio, and PowerPoint (or equivalent applications)
  • Highly motivated and willing to take on multiple responsibilities at once
  • Resourceful and capable of seeking information, solving conceptual problems and delivering results in challenging situations independently
  • Highly innovative problem solver: possessing strong interpersonal, multi-tasking, organisational and project planning skills and demonstrating ability to meet deadlines
  • Fast learner who adapts well to a fast-moving environment, combines creativity, problem-solving skills and a can-do attitude to overcome any obstacle
  • Role requires strong business English, both spoken and written, and may involve some international travel


  • Work in the largest global tourism group with international projects and teams
  • Fantastic holiday benefits including discounts & special offers
  • Development & career opportunities
  • Health and wellbeing support
  • Flexible working (understandably, some roles operate out of a specific location & to a set working pattern)
  • Plus lots more benefits relevant to the local market that you’ll be based in

We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA.
We really value your interest in TUI and will be back in touch with you shortly after the application closing date.

Company benefits

Travel credit – All benefits vary by location and job role, we'd be happy to chat to you about this in more detail
Work from anywhere scheme – TUI WORKWIDE means colleagues can work from abroad for up to 30 working days a year
Employee discounts
Flexible working week
Bank holiday swaps
Time off in-lieu
Religious celebration leave
Buy or sell annual leave
Health insurance
Gym membership
Open to part time work for some roles
Mental health platform access
Enhanced maternity leave
Shared parental leave
Pregnancy loss leave
Enhanced paternity leave
Compassionate leave
Cinema discounts
Season ticket loan
Travel insurance
Cycle to work scheme
In office catering
Commuter loan
Annual pay rises
Annual bonus
Life assurance
Salary sacrifice
Matched pension contribution
In office workout classes
Teambuilding days
Employee assistance programme
Charity donation scheme
Enhanced sick pay
Share options
Faith rooms
Volunteer days
Lunch and learns
L&D budget
Personal development days
Mental health days
Employees are very happy with their working location freedom
Employees are largely happy with the flexibility in the hours they work
Employees are largely happy with the benefits their company offers
Work-life balance
Employees feel that they can switch off quite easily from work
Role modelling
Employees feel that most people work flexibly
Employees feel they have complete autonomy over getting their work done

Additional employee ratings
(these do not contribute to the FlexScore®)

Employees feel that the diversity is good and there are continued efforts to improve it
Employees feel that the culture supports equity and inclusivity well
Employees enjoy the working environment
Employees feel quite excited about the company mission
Employees feel that their salary is fair and in line with the market average

Working at TUI Group

Company employees

60,000 globally

Gender diversity (male:female)


Office locations

Austria, Belgium, Brazil, Canada, China, Denmark, Finland, France, Germany, India, Ireland, Mexico, The Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom, USA

Hiring Countries





Dominican Republic
















United Kingdom

Awards & Achievements

Most flexible companies

Most flexible companies

Flexa100 2024

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