Senior Manager of Airline Services

Job Description

TUI Group is the world’s number one integrated tourism business. Within TUI Group, TUI Airline regroups all airline activities across UK, Nordics, Belgium, The Netherlands, Germany, Spain, Morocco, France, and the Dutch Antilles.

The Supplier Management & Procurement (SM&P) team is a vital part of TUI Airline, optimising value in all aviation contracts. You will be a subject matter expert in the field of CCIS. You are responsible for medium to high value/risk projects and for managing the agreements throughout their life-cycle. You will work cross-category, as needed, ensuring flexibility within the team to cover all workload across the SM&P department. You will have both a coordinating and strategic role, supporting and deputising for the HoP, as well as leading and coaching a team of Procurement Managers and Specialists.

In this role, you’ll report to the Head of Airport Services Procurement.

ABOUT THE JOB

As Senior Manager SM&P, you’ll:

• Work together with the HoP to shape and implement the team and category strategy. You will lead a team of Procurement Managers and/or Specialists, being responsible for their workload, prioritisation and delivery in conjunction with the HoP. You will nurture and develop team members where required as well as support the HoP from a strategic and stakeholder engagement perspective. You will build relevant subject matter knowledge, as well as gathering market intelligence by analysing market developments – new trends, supplier entry/exists, competitor information, risks etc. looking for, and reporting, innovative business solutions which could be used as opportunities for savings.
• You will manage the procurement process for medium to high value/risk projects, following the SM&P process and procedures manual, and support and/or review other (procurement) projects, if requested. You will lead procurement process in co-operation with operational stakeholders and work in close co-operation with other SM&P team members as needed. You will evaluate all procurement requests and challenge internal customers and suppliers to provide innovative solutions, performing detailed proposal analysis and comparison. You will manage all activities involved in implementing commercial agreements including the issuance of commercial material to suppliers, as described in the SM&P process and procedures manual.
• You will manage medium-to-high value/risk contracts through their life cycle from an administrative and commercial point of view, following the SM&P process and procedures manual. You will provide guidance to stakeholders on contractual matters and support ongoing supplier management of contracts and support operational departments in ongoing supplier management of contracts.
• You will manage escalated contractual claims and disputes (linked to the contracts/suppliers in your remit) between operational departments, support functions and suppliers and obtain adequate resolution, if contractual terms and conditions are not fulfilled. Through the development and management of supplier, you will be able to develop and manage a long-term supplier relationship by reviewing supplier commercial and operational performance and by organizing regular service/performance review meetings with suppliers and business owners. Through the analysis of operational risks for agreements based on market intelligence, business intelligence analysis reports and financial risk reports, you will report if risk level changes/increases and make recommendation for further actions.
• You will develop and leverage internal networks, in cooperation with SM&P and other TUI Airline colleagues, etc. and external stakeholders (suppliers, etc.), ensuring the best input and output of your scope.
• You will be required to undertake significant business travel, both for internal purposes and for supplier visits/meetings. You will be able to work from home when not needed in the office or to travel; the mantra is very much that work is something you do, not somewhere you go.

ABOUT YOU

• At least a relevant graduate degree, a CIPS qualification or equivalent by experience. Master’s degree is desired but not essential.
• At least seven years relevant management, commercial and/or procurement experience.
• Highly proficient in English, knowledge of other languages desirable but not essential.
• Experience in CCIS area is required.
• Experience of managing people, ensuring successful delivery while supporting the professional development of team members.
• Experience of delivering complex projects, shaping programmes of work and coordinating activities across multiple departments or teams.
• A commercial mindset, continually evaluating the costs and benefits of a decision.
• Be able to have a short-term focus, while maintaining a strategic eye on the long-term view.
• Strong numeric, analytical and problem solving skills with an eye for detail.
• Ability to identify and understand key drivers in any scenario.
• Ability to challenge assumptions and to think out of the box.
• Effective communication and reporting skills, able to tailor messaging for different stakeholders.
• Good negotiation, influencing and persuading skills.
• Excellent stakeholder management skills, able to engage at different levels within the business.
• An understanding of cultural differences, able to manage the complexity and ambiguity resulting from multiple stakeholders of differing sizes and based in different countries.
• Development of a strong network of contacts throughout the business and industry, gaining the support and commitment of key players to key projects.
• A ‘can-do’ attitude, result-orientation and drive to take the initiative.

ABOUT OUR OFFER

• Working in the leading global tourism group: We stand for intercultural cooperation and offer the opportunity to work in international projects and teams.
• Mobile working, flexible working hours and working from abroad: We believe that work is something you do, not where you go.
• Development and career opportunities: We promote the potential of our employees with a wide range of (digital) training opportunities and international career opportunities.
• Personal benefits: We offer attractive remuneration, generous travel benefits, extensive health & wellbeing offers and much more.
  

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If you require any further information regarding this opportunity, please email careers@tui.co.uk

We really value your interest in TUI and will be back in touch with you shortly after the application closing date.