TUI Group • Lisbon, Portugal

Process Automation Specialist

Employment type:  Full time


A little flex time

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Job Description

Join our global TUI Musement Team as a Process Analyst and be responsible for identifying opportunities for process automation within TUI MM business units and supporting the implementation of the automation solutions. You will have to work with various departments to identify and understand their processes and workflows, and then support the development team with the gathering of the necessary information for streamlining these processes and developing the automations. Additionally, you will provide support to end-users and collaborate with the development team to integrate solutions with other systems and applications.

How you will make an impact

There are many ways for you to get involved:

  • Analyze business processes and performance metrics data to identify and assess potential opportunities.

  • Develop comprehensive workflows, identifying inefficiencies and gaps, and drive, whenever applicable, process reengineering/redesign initiatives to standardize and enable automation.

  • Coordinate with stakeholders to understand their requirements, evaluate situations objectively, question assumptions, and guarantee that the automation meets their needs.

  • Create business cases to review with management for approval to ensure proposed solutions align with overall business objectives. Support a correct prioritization of the opportunities in the pipeline.

  • Support in sessions between business and technical teams and define functional and non-functional requirements for the TO-BE solutions.

  • Create business documentation including process maps, to support the development team.

  • Support vendors and partners by reviewing the automation documentation in terms of the process definition, ensuring that the developers understand the business process.

  • Communicate effectively with stakeholders acting as the key contact person. Take a hands-on approach to implement solutions and coordinate action plans, set timelines, and prioritize tasks to ensure a successful and timely project delivery.

  • Conduct performance reviews post-implementation and analyze if adjustments are needed. Validate if automation projects are delivering against the KPIs defined and ensure timely action, proper adoption, and appropriate support, maintaining a commitment to continuous improvement.

  • Identify and propose change management or training needs for automation projects delivered.

What you will bring

There is more than one way to the perfect fit – here are some of the ideal things:

  • Previous experience in process analysis or process automation.

  • Automation Knowledge: familiarity with automation technologies. RPA experience is an advantage.

  • Process Improvement Proficiency: experience in process mapping (BPMN), root cause analysis, and Lean Six Sigma methodologies, continuously seeking ways to improve performance.

  • Analytical Problem Solving: strong problem-solving skills to evaluate workflow efficiency and identify automation opportunities in processes of different levels of complexity.

  • Critical Thinking: rapidly grasp processes and evaluate scenarios objectively, questioning and assessing assumptions, and proactively generating innovative end-to-end solutions for complex problems.

  • Project and Time Management Skills: able to handle multiple projects, drive action plans, set timelines, prioritize tasks, and coordinate stakeholders effectively to implement solutions.

  • Structured Approach: Demonstrates a structured, detail-oriented, and logical approach to documentation and procedures.

  • Effective Communication: experience in managing stakeholders and coordinating projects involving cross-functional teams.

  • A talented professional who wants to learn, grow, and drive their career while ‘spreading smiles across the globe’

  • A culturally intelligent, exceptional project team member, able to foster teamwork and positively influence international colleagues toward business change.

  • Excellent level of English, both written and verbal. Any additional language like Spanish is an advantage.


  • Competitive salary and benefits as standard
  • Career progression opportunities in more than 50 countries worldwide
  • Develop yourself as part of a friendly, richly diverse and virtual international team
  • Exceptional approach to your learning – access to free learning platforms & language lessons

TUI Musement is a leading Tours & Activities business. It combines a scalable digital platform with local service delivery, to offer excursions, activities, tickets and transfers in more than 50 countries worldwide. There are over 130,000 ‘things to do’ in all major holiday and city destinations, which are distributed through B2B partners, via the Musement and TUI websites and direct to TUI customers. We also offer services to cruise lines through Intercruises Shoreside & Port Services in ports worldwide. TUI Musement sold around 10 million excursions, tours and activities delivered by our international colleagues located around the world and is one of the major growth areas of TUI Group.

We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA.

#TUIJobs #TUIMusement

Company benefits

Travel credit – All benefits vary by location and job role, we'd be happy to chat to you about this in more detail
Work from anywhere scheme – TUI WORKWIDE means colleagues can work from abroad for up to 30 working days a year
Employee discounts
Flexible working week
Bank holiday swaps
Time off in-lieu
Religious celebration leave
Buy or sell annual leave
Health insurance
Gym membership
Open to part time work for some roles
Mental health platform access
Enhanced maternity leave
Shared parental leave
Pregnancy loss leave
Enhanced paternity leave
Compassionate leave
Cinema discounts
Season ticket loan
Travel insurance
Cycle to work scheme
In office catering
Commuter loan
Annual pay rises
Annual bonus
Life assurance
Salary sacrifice
Matched pension contribution
In office workout classes
Teambuilding days
Employee assistance programme
Charity donation scheme
Enhanced sick pay
Share options
Faith rooms
Volunteer days
Lunch and learns
L&D budget
Personal development days
Mental health days
Employees are very happy with their working location freedom
Employees are largely happy with the flexibility in the hours they work
Employees are largely happy with the benefits their company offers
Work-life balance
Employees feel that they can switch off quite easily from work
Role modelling
Employees feel that most people work flexibly
Employees feel they have complete autonomy over getting their work done

Additional employee ratings
(these do not contribute to the FlexScore®)

Employees feel that the diversity is good and there are continued efforts to improve it
Employees feel that the culture supports equity and inclusivity well
Employees enjoy the working environment
Employees feel quite excited about the company mission
Employees feel that their salary is fair and in line with the market average

Working at TUI Group

Company employees

60,000 globally

Gender diversity (male:female)


Office locations

Austria, Belgium, Brazil, Canada, China, Denmark, Finland, France, Germany, India, Ireland, Mexico, The Netherlands, Norway, Poland, Spain, Sweden, Switzerland, United Kingdom, USA

Hiring Countries

Dominican Republic
United Kingdom

Awards & Achievements

Most flexible companies

Most flexible companies

Flexa100 2024

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