Port Delivery Team Manager | Permanent

Job Description

Join our Customer Operations Team in Port Shanghai, as a Port Delivery Team Manager. As a Port Delivery Team Manager, you will be responsible for delivering smooth Port Operations (Turnaround & Shorex), overseeing the delivery of services, team & staff management, and all related logistics. Intercruises Shoreside & Port Services is a specialist business providing cruise ship handling services to cruise lines in destinations throughout the world.

If you have got the right to work in China and speak English plus Mandarin keep on reading!

ABOUT OUR OFFER

• Competitive salary and benefits as standard.
• We pay you for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy & language lessons.
• Get involved with charity and sustainability initiatives like the TUI Care Foundation and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub.
• We offer seasonal a permanent contract, and you can level up your career with growth opportunities tailored to your unique skills and expertise.

ABOUT YOU

• High capacity to manage a team to deliver results.
• Is comfortable leading change and resilient to ambiguity or setbacks.
• Must hold or be eligible to hold a valid TWIC card.
• Must be available to work on weekends and/or holidays.
• Solve problems independently and/or make suggestions on how to improve ways of working & drive our digital culture.
• Agility to juggle strategic priorities/projects whilst delivering day-to-day operational logistics.
• A genuinely helpful, flexible, and professional personality.
• Excellent communication skills, both verbal and written, in English.
• A full driver’s license and vehicle is a requirement for this role.

ABOUT THE JOB

• Managing and leading a team of direct reports, ensuring efficient and effective processes at the Ports (Turnaround & Shorex) that include constant collaboration and coordination between the team members.
• Guarantee proper level of resources to deliver operations and manage staffing accordingly to the needs of each operation.
• Responsible for developing and maintaining continuous communication with the cruise ships and both internal and external stakeholders, including Port Authorities.
• Work closely to the KAMs to ensure a good commercial relationship with Cruise Lines by providing that all relevant feedback picked up during operation is reported.
• Oversees and manages operations incidents in the Port(s) and reviewing that there is no impact in the delivery of the operation.
• Ensure operations changes at the pier are managed to the detail and suppliers receive last minute changes or requests.

From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.

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