Operations Agent

Job Description

We are seeking digital experienced and helpful individuals like you to join our diverse team of Operations Agents in Djerba, Tunisia.

You are responsible for communicating booking updates with our key excursion & transfer suppliers and destination teams to ensure a smooth Service Delivery operation.

If you have got the right to work in Tunisia and speak English, keep on reading!

ABOUT OUR OFFER

• Competitive salary and benefits as standard.
• We offer seasonal contract starting on the April 2025, with multiple possibilities for career development at TUI.
• We pay you for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy & language lessons.
• Get involved with charity and sustainability initiatives like the TUI Care Foundation and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub.

ABOUT YOU

• Great organisational skills and ability to work in a fast-paced environment.
• Experience in the leisure and tourism industry – ideally in a booking admin position is desirable.
• Able to work in a flexible manner (including different shifts Monday-Sunday)
• You can solve problems independently and embrace our digital culture, plus you easily adapt to a variety of changes in ways of working and quickly learn new skills.
• Collaborative approach, a real team player
• Excellent communication skills, both verbal and written in English and local language is required for this role. Other European languages would be advantageous.

ABOUT THE JOB

• Managing and communicating all bookings, last minute bookings and amendments, communicating to the destination team and suppliers guaranteeing services as smoothly as possible while optimising costs and load factor.
• Solving daily operational incidents relating to excursions and/or transfers to guarantee that our Service Level Agreements are met.
• Ensure all reservations are managed in detail and suppliers receive them on time.
• Guide contracting.
• Ability to think quickly to replan, accordingly to vehicle/guide availability.
• Excellent communication skills necessary in (insert language requirements) to deliver information to the service delivery team and suppliers.

From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.

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