City Ops Executive

Job Description

Are you passionate about creating exceptional travel experiences? Join our dynamic team at TUI Musement as a City Operations Executive where you'll play a crucial role in ensuring our customers enjoy unforgettable city experiences while supporting our network of suppliers and guides.

The role will be published until 12th December.

ABOUT OUR OFFER

• Personal benefits: Attractive remuneration, discretionary bonus schemes, generous travel benefits, extensive health & well-being support, and more.
• Flexible working: Work is something you do, not somewhere you go. We encourage a healthy work-life balance with a dynamic working environment.
• A career to shape: Access the TUI Learning Hub to level-up and reach your ambitions.
• Broaden your network: We champion intercultural collaboration and provide opportunities to work on global projects and teams
• Community: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation.

ABOUT THE JOB

• You'll help define scalable solutions and models for organizing and providing suppliers including tourist guides, venues, and drivers.
• We'll look to you to propose operational process improvements based on customer and supplier feedback, utilizing the current tools available.
• You'll collaborate with supply teams on top venues and attractions partnerships to ensure sufficient availability for our customers.
• Working with the team, you'll assist in data analysis processes to improve key performance indicators such as customer satisfaction and gross margins.
• You'll provide valuable feedback on our tour portfolio and develop operational improvements based on insights from customers and suppliers.
• Supporting the onboarding, training, and motivation of our freelance guides will be an important part of your role to ensure they continue their journey with TUI Musement.
  
  
  

ABOUT YOU

• You're fluent in English, both verbal and written, with Italian and Spanish language skills being advantageous.
• You're flexible and willing to work on scheduled shifts, including weekends and bank holidays.
• You have proven experience in tourism back-office roles, which would be highly valued in this position.
• You possess excellent verbal and written communication skills, with the ability to adapt your style according to different audiences, along with strong interpersonal and negotiation skills.
• You bring a proactive, hands-on approach to work, thriving in a fast-paced, dynamic environment, with a structured and detail-oriented mindset and strong problem-solving abilities.
• You're innovative and digital-savvy, constantly looking for opportunities to grow and improve processes.
• You have exceptional ability to work with multinational colleagues and gain buy-in from a range of stakeholders.
  

From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.

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