Customer Support Agent

Job Description

ABOUT OUR OFFER
Personal benefits: Attractive remuneration, discretionary bonus schemes, generous travel benefits, extensive health & wellbeing support, and more.
A career to shape: Access the TUI Learning Hub to level-up and reach your ambitions.
Broaden your network: We champion intercultural collaboration and provide opportunities to work on global projects and teams.
Community: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation.

As a Customer Support Agent, you will work in an international company culture where variety is key.

ABOUT THE JOB

• This is a dual-location role based at both Antwerp and Zaventem Airport (ANR/ZAV)
• You are responsible for welcoming our customers at the airport;
• Our travelers can rely on your assistance during baggage check-in and boarding;
• In case of delays or issues, you will help passengers as quickly and efficiently as possible, providing the right solution for each situation;
• For last-minute departures, you will also be the one selling plane tickets;
• You will assist with other administrative tasks (handling emails, sending mail, etc.). Additionally, you will help with the distribution and stock management of promotional materials, gifts, and office supplies.

ABOUT YOU

• You are the main point of contact for our travelers, the face of TUI. That’s why you hold our values in high regard: "Trusted, Unique, and Inspiring" – TUI is in your DNA!
• You are customer-friendly and commercially minded;
• In our international environment, you can express yourself fluently in Dutch, French, and English;
• You have a strong sense of responsibility and come across as professional and well-groomed to our customers.
• Word, Outlook, Excel – the MS Office suite is second nature to you!
• A flexible schedule doesn’t scare you – you’re ready to work morning, day, and night shifts (night shifts will start at 2.30 AM). You’ll also work weekends and public holidays.

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