Customer Operations Executive

Job Description

Have you ever wanted to work for the World’s biggest Tour Operator and really make a difference to the customer journey?
Have you ever wanted to work in a fast-paced energised team where you have the autonomy to do what’s right for the customer?
If you’ve answered yes to the above, then this may be the role for you.

We’re looking for enthusiastic & customer centric people to join our Customer Operations Team. We want people who aren’t afraid to bring their personality to work. You’ll need to be confident in making decisions and delivering these decisions to customers. We’ll also want your input and feedback as we’re constantly striving to improve the customer journey and work as efficiently as possible.

In return we’ll offer you an annual salary of £28,100 pa + bonus scheme. We’re 100% committed in investing in our teams so you will have regular performance reviews where you’ll discuss a clear progression plan, plus many other benefits you would expect from working for a global travel company. Now taking applications until the 31st March for this 9-month fixed term contract opportunity.

For this position, we will be organising an assessment day for candidates to showcase their motivation and talent to join TUI. The assessment day will be held w/c 14th April.

ABOUT OUR OFFER

• Personal benefits: £28,100 annual salary, discretionary bonus schemes, generous travel benefits, extensive health & well-being support, and more.
• A career to shape: Access the TUI Learning Hub to level-up and reach your ambitions.
• Broaden your network: We champion intercultural collaboration and provide opportunities to work on global projects and teams
• Community: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation.

ABOUT THE JOB

• This shift-based role will be worked from our Luton office. Shifts include a mixture of days, nights, weekends (2 weekends off per month) and bank holidays (on a 12-hour basis)
• Handling calls and emails daily which will be centred around on the day disruption for our customers.
• Customer Operations are responsible for the initial incident response for the company, so you’ll be supporting our teams in destination to deal with any complex customer issues, or incidents that are impacting our customers on a wide scale level.
• Working with numerous stakeholders across our Airline, Retail and Destination Teams to name just a few, you’ll soon build up a valuable TUI network
• Accountable for solving issues on the spot wherever possible, you’ll have clear empowerment levels to do this
• Through your regular 1:1s there will be opportunities to be involved in project work.
• Managing several systems at once to ensure accurate customer information is logged where necessary

ABOUT YOU

• A natural flair for delivering exceptional customer service
• Continuous improvement mindset to think outside the box
• A team player with the ability to self-manage and work on your own individual tasks where required
• Ability to multi-task and prioritise for the best of the customer and TUI business
• You’ll have a good eye for detail and be able to record information accurately
• Confidence using multiple systems as we work with a lot of data

From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.

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