Customer Claims Administrator | 12 Month Fixed Term Contract

Job Description

Reporting directly to the Customer Claims Support Manager, the Customer Claims Administrator plays a key role in our dynamic team. You will be an essential part of the Customer Claims Department, providing crucial administrative support and ensuring smooth and efficient operations. Join us and be a part of a team that makes a real difference!

At TUI, we prioritise work-life balance and are proud to offer a flexible working policy that accommodates your personal needs. With our hybrid work model, you’ll have the freedom to work from home, coming into the office only when necessary, depending on your role and team requirements. Your line manager will collaborate with you to determine the best arrangement based on team needs.

ABOUT THE JOB

The Customer Claims Administrator will be expected to carry out daily administration tasks in the Customer Claims department to include opening and scanning of all incoming post, scanning & logging of all new injury/illness claims, loading invoices, and monitoring various inbox’s. They will provide general support to the department, including handling of incoming calls where necessary.

The Customer Claims Administrator will be expected to ensure they comply with all applicable service levels and to meet individual targets and actively work towards meeting team targets. We would expect the Customer Claims Administrator to undertake other ad-hoc activities as deemed necessary.

The Customer Claims Administrator may have to work varied hours, to include some evenings, so as to be able to provide support to the teams dealing with direct customers.

ABOUT YOU

• Sound experience of working in an office environment
• Excellent telephone manner and understanding of why customer engagement is important
• Ability to monitor and adjust own performance in respect of defined and challenging targets and overall objectives
• Computer literate – with knowledge of Word, Excel and Outlook
• Ability to operate calmly in a high-pressure environment.

ABOUT OUR OFFER

• Fantastic holiday benefits including discounts, special offers and the ability to purchase additional ‘TUI time off’
• Health and Wellbeing support in five key areas – Financial, Health, Social, Community and Career
• Discretionary Bonus Scheme
• Excellent rates with foreign exchange
• Pension scheme and life assurance.

We want to be the best-loved holiday company not only for our customers, but for our colleagues too. That’s why we offer a variety of benefits that go above and beyond a competitive salary, so we can help you to live your best life happily at TUI. Click here to find out more.

​​We love to see your uniqueness shine through and inspire the future of travel.​ If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA

If you require any further information regarding this opportunity, please email careers@tui.co.uk

We really value your interest in TUI and will be back in touch with you shortly after the application closing date.