TUI Group • Luton, GB

Content Executive

Employment type:  Full time


A little flex time

Job Description

TUI Group is the world’s number one integrated tourism business. We’re focusing on creating the moments that make life richer for our customers and we’re pleased to be recruiting a Content Executive to help us deliver accurate and engaging communications for our customers.

Working within the TUI Airline Customer Experience team and reporting to the Customer Communications Specialist, you’ll be part of a focused, driven, and ambitious team working to improve our customer experience and Inflight Retail (IFR) performance through delivering effective, consistent, and on-brand communications that engage and drive behaviour across the customer journey.

You’ll manage the day-to-day production and delivery of IFR marketing assets and campaigns across five European markets. This will involve working with internal teams and external partners to co-ordinate and deliver print / digital assets in various languages against an annual marketing plan. You’ll contribute to the development of the IFR marketing strategy and work to continually improve our processes to become more efficient.

Alongside IFR marketing, you’ll be responsible for the on-time and budget delivery of print and design projects whilst supporting various content improvement / maintenance initiatives across the airline. You’ll also manage and co-ordinate TUI’s Inflight Entertainment (IFE) content, including selecting appropriate Hollywood Movies and TV for our customers, co-ordinating advertising assets and managing our IFE microsites.

This is a busy and varied role where you’ll work with partners across branding, design, photography, print, advertising, CRM, social media, web, and inflight entertainment / content teams to deliver our plans in a uniquely TUI way. You’ll be the go-to person to make things happen and will be relied upon by many team members for your attention to detail and consistent on-time delivery. This role requires management and control of various budgets and use of systems and data for decision making and reporting.

At TUI, we believe work is something we do, not somewhere we go. Working as part of an international team, this role can be based in any of our head-office locations across Europe and we support remote working.

**This role can be based in Luton, Hanover, Stockholm, Rijswijk or Brussels on a hybrid working model**

**Applications close on 24th May 2024**


  • Manage the production and delivery of an extensive IFR marketing programme across five European markets.
  • Deliver ad-hoc design requirements, on time and on budget with the support of agency partners.
  • Co-ordinate print requirements across the airline.
  • Support content translations processes as required.
  • Co-ordinate and manage TUI’s Inflight Entertainment (IFE) content, including selection of Movies and TV for customers.
  • Support various communication or branding projects / initiatives as required.
  • Complete periodic content accuracy audits across all channels.


  • Basic understanding of product marketing, customer communications and aviation is essential.
  • Experience or interest in graphic / digital design and customer communication is desirable.
  • Design / print experience.
  • Strong business and conversational English (essential) and German, Dutch or French is an advantage.
  • Reliable with strong time keeping and project management skills is essential.
  • Adaptable and able to manage conflicting timelines and requirements, developing positive relationships.
  • High attention to detail and accuracy.
  • Experience working with multi-lingual communications and different geographic markets / customer needs is desirable.
  • Aviation / Inflight Retail Marketing experience is desirable.
  • Experience in managing design / communication tasks with external and internal partners is desirable.
  • Print experience or knowledge of print processes & methods is desirable.
  • Proficient in using Microsoft Office application including Outlook, Excel, Word, Teams etc


  • Work in the largest global tourism group with international projects and teams
  • Fantastic holiday benefits including discounts & special offers
  • Development & career opportunities
  • Health and wellbeing support
  • Flexible working (understandably, some roles operate out of a specific location & to a set working pattern)
  • Plus lots more benefits relevant to the local market that you’ll be based in

We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA.

We really value your interest in TUI and will be back in touch with you shortly after the application closing date.

Please Note: Airline roles will be managed by an international Talent Acquisition team and therefore your application may be viewed by TUI colleagues outside your home country. If you have any questions, please contact the Recruiter for this role via the contact information next to this advert.

Company benefits

Travel credit – All benefits vary by location and job role, we'd be happy to chat to you about this in more detail
Work from anywhere scheme – TUI WORKWIDE means colleagues can work from abroad for up to 30 working days a year
Employee discounts
Flexible working week
Bank holiday swaps
Time off in-lieu
Religious celebration leave
Buy or sell annual leave
Health insurance
Gym membership
Open to part time work for some roles
Mental health platform access
Enhanced maternity leave
Shared parental leave
Pregnancy loss leave
Enhanced paternity leave
Compassionate leave
Cinema discounts
Season ticket loan
Travel insurance
Cycle to work scheme
In office catering
Commuter loan
Annual pay rises
Annual bonus
Life assurance
Salary sacrifice
Matched pension contribution
In office workout classes
Teambuilding days
Employee assistance programme
Charity donation scheme
Enhanced sick pay
Share options
Faith rooms
Volunteer days
Lunch and learns
L&D budget
Personal development days
Mental health days
Employees are very happy with their working location freedom
Employees are largely happy with the flexibility in the hours they work
Employees are largely happy with the benefits their company offers
Work-life balance
Employees feel that they can switch off quite easily from work
Role modelling
Employees feel that most people work flexibly
Employees feel they have complete autonomy over getting their work done

Additional employee ratings
(these do not contribute to the FlexScore®)

Employees feel that the diversity is good and there are continued efforts to improve it
Employees feel that the culture supports equity and inclusivity well
Employees enjoy the working environment
Employees feel quite excited about the company mission
Employees feel that their salary is fair and in line with the market average

Working at TUI Group

Company employees

60,000 globally

Gender diversity (male:female)


Office locations

Austria, Belgium, Brazil, Canada, China, Denmark, Finland, France, Germany, India, Ireland, Mexico, The Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom, USA

Hiring Countries





Dominican Republic
















United Kingdom

Awards & Achievements

Most flexible companies

Most flexible companies

Flexa100 2024

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