City Operations Executive (FTC)

Job Description

The Category Management team develops the strategy for growth, profitability, and customer satisfaction on TUI Musement’s global portfolio of more than 3,000 own-operated and own-branded experiences, comprising guided tours, day trips, boat trips, activities and more. We use data to spot opportunities and lead initiatives, collaborating with stakeholders to deliver profitable growth and create more smiles for our customers.

Join us as a City Experiences Operations Specialist and play a role in defining, planning, and managing the operation for TUI Musement Own Experiences across our priority city destinations. You will manage flows, partnerships, on the ground customer service and deliver a top-quality experience at all levels, whilst ensuring a profitable operation.

ABOUT THE JOB

• Help define scalable solutions and models – organising and providing suppliers (tourist guides, venues, drivers)

• Propose operational processes improvement where needed based on customers and suppliers’ feedback and on current tools available

• Collaborate with supply teams on top venues/attractions partnerships to ensure sufficient availability

• Assist the team during the data analysis process to improve KPIs such as customer satisfaction, gross margins

• Help provide feedback on the portfolio and come up with operational improvements to the tours based on the feedback from customers and suppliers

• Support with guides onboarding, training, and overall motivation of freelance guides to continue to work with TUI Musement

• Perform and memorize a varied series of manual tasks in a timely and efficient manner in an often-changing situation

ABOUT YOU

• Fluent English language, both verbal and written. Italian and Spanish advantageous in addition

• Willing to work on scheduled shifts (weekend and bank holidays included)

• Previous experience in tourism back-office roles would be highly valued

• Excellent verbal and written skills, ability to adapt style according to the audience, as well as good interpersonal and negotiation skills and willingness to listen and satisfy customers’ and suppliers’ needs #Playasateam

• A proactive, hands-on approach, working in a fast-paced, dynamic environment, with a structured and detail-oriented approach and with strong problem-solving ability #Getitdone

• Innovative, digital-savvy – constantly looking for opportunities to grow #Pushtheboundaries

• Exceptional ability to work with multinational colleagues and gain buy-in from a range of stakeholders #Celebrateourdifferences

• Bachelor’s degree or equivalent in a related field (preferred)

ABOUT OUR OFFER

• Competitive salary and benefits as standard
• Career progression opportunities in more than 50 countries worldwide
• Develop yourself as part of a friendly, richly diverse and virtual international team
• Exceptional approach to your learning – access to free learning platforms & language lessons

TUI Musement is a leading Tours & Activities business. It combines a scalable digital platform with local service delivery, to offer excursions, activities, tickets and transfers in more than 50 countries worldwide. There are over 130,000 ‘things to do’ in all major holiday and city destinations, which are distributed through B2B partners, via the Musement and TUI websites and direct to TUI customers. We also offer services to cruise lines through Intercruises Shoreside & Port Services in ports worldwide. TUI Musement sold around 10 million excursions, tours and activities delivered by our international colleagues located around the world and is one of the major growth areas of TUI Group.

We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA.

#TUIJobs #TUIMusement