Flexa
TUI Group • Palma, Spain

Back Office Executive

Employment type:  Full time

Remote-first

A little flex time

Job Description

The role holder will be supporting our customers by working with hotel partners to ensure that we have the required accommodation allocation and availability to always meet customer demand.

ABOUT THE JOB

  • Responsible for providing 1st level support to our hotel partners in technical and process-related topics to ensure a smooth booking process is experienced by our customers with our hotel partners.

  • Responsible for monitoring customer bookings and ensuring extra allocation requests are communicated and processed by our Hotel Partners.

  • Supporting our revenue teams with accommodation allocation management on behalf of our source market to ensure we optimize accommodation availability.

  • Work with our source market to keep our customers informed of any changes with their hotel booking ahead of arrival to ensure a positive customer experience is maintained.

  • Responsible for managing special customer requests and/or requirements ahead of their arrival with the Hotel Partner to ensure customer expectations and requirements are exceeded.

ABOUT YOU

  • Experience of working within the hotel industry or a tour operator would be advantageous.

  • Be fluent in both verbal and written English is essential. Additional languages, e.g. German are desirable.

  • A highly motivated, proactive team player with a positive and flexible can-do attitude.

  • Working knowledge of Microsoft Office and comfort around learning new systems/technology.

  • Customer oriented.

  • Good time management and process orientated skills

  • Target & results focussed.

ABOUT OUR OFFER

  • Being a valuable team member of TUI, the No.1 global and socially aware travel company
  • Competitive salary and benefits
  • Develop yourself by working as part of an international team and through our free global learning and development programmes and various Management Development Programmes

TUI Group is the world’s number one integrated tourism business. As we continue to build our Global Purchasing function, we will move from operating as a set of largely independent source markets with common management of procurement towards a more global, integrated function, which will accelerate the delivery of our ambitious growth plans.

If you want to know more about why TUI Group is the world’s leading tourism group, and our continuing work in the diversity & inclusion space, simply visit www.careers.tuigroup.com

#tuijobs

Company benefits

Travel credit – All benefits vary by location and job role, we'd be happy to chat to you about this in more detail
Work from anywhere scheme – TUI WORKWIDE means colleagues can work from abroad for up to 30 working days a year
Employee discounts
Flexible working week
Bank holiday swaps
Time off in-lieu
Religious celebration leave
Buy or sell annual leave
Health insurance
Gym membership
Open to part time work for some roles
Mental health platform access
Enhanced maternity leave
Shared parental leave
Pregnancy loss leave
Enhanced paternity leave
Compassionate leave
Cinema discounts
Season ticket loan
Travel insurance
Cycle to work scheme
In office catering
Commuter loan
Annual pay rises
Annual bonus
Life assurance
Salary sacrifice
Matched pension contribution
In office workout classes
Teambuilding days
Employee assistance programme
Charity donation scheme
Enhanced sick pay
Share options
Faith rooms
Volunteer days
Lunch and learns
Hackathons
L&D budget
Sabbaticals
Personal development days
Mental health days
Location
88%
Employees are very happy with their working location freedom
Hours
80%
Employees are largely happy with the flexibility in the hours they work
Benefits
76%
Employees are largely happy with the benefits their company offers
Work-life balance
72%
Employees feel that they can switch off quite easily from work
Role modelling
76%
Employees feel that most people work flexibly
Autonomy
81%
Employees feel they have complete autonomy over getting their work done

Additional employee ratings
(these do not contribute to the FlexScore®)

Diversity
70%
Employees feel that the diversity is good and there are continued efforts to improve it
Inclusion
75%
Employees feel that the culture supports equity and inclusivity well
Culture
80%
Employees enjoy the working environment
Mission
75%
Employees feel quite excited about the company mission
Salary
52%
Employees feel that their salary is fair and in line with the market average

Working at TUI Group

Company employees

60,000 globally

Gender diversity (male:female)

32:68

Office locations

Austria, Belgium, Brazil, Canada, China, Denmark, Finland, France, Germany, India, Ireland, Mexico, The Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom, USA

Hiring Countries

Austria
Belgium
Croatia
Denmark
Dominican Republic
Finland
France
Germany
Greece
Indonesia
Malaysia
Mexico
Netherlands
Norway
Portugal
Spain
Sweden
Thailand
Tunisia
Türkiye
United Kingdom

Awards & Achievements

Most flexible companies

Most flexible companies

Flexa100 2024

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