Lithuanian speaking customer support specialist for NETS business clients (Fixed-term)

Job Description

It’s pretty amazing being a part of Transcom. The world’s biggest brands have picked us to take care of their customers, and the experiences we deliver bring them to life. Right now, Transcom Latvia is looking for a Lithuanian-speaking Customer Service Representative for NETS, one of Europe’s most innovative, modern, and fastest-growing digital finance and payment solutions companies. When working for NETS you will learn skills that will prepare you for your ongoing career in one of the quickest-growing industries in Europe - digital finance.

What's in it for YOU!

• Work for NETS, one of Europe’s most innovative, modern, and fastest-growing digital finance and payment solutions companies,
• 4-week training paid course. The training will take place at our office in Riga,
• Support with the whole relocation process and settling in,
• Health insurance after the probation period,
• Work experience that boosts your career opportunities,
• Continuous development through our internal learning platforms, and external training,
• Team building, corporate, sports, and social responsibility events,
• Free gym, life coach sessions, fruits in the office, and other benefits,
• Performance-based bonuses,
• Referral bonuses - earn up to 200 Eur for referring a friend,
• Employment contract - fixed term (up to 2 years),
• Salary - 1400-1870 Eur gross (before taxes). Your salary will increase after 6 months and 12 months.

Join Transcom Latvia as a Lithuanian-speaking customer experience specialist!

In this role, you will:

• Answer inbound customer calls in Lithuanian and analyze business issues in a fast, constructive manner,
• Solve business issues related to invoices, payments, accounts, and terminal errors through either phone, email, or chat,
• Work for NETS, one of Europe’s most innovative, modern, and fastest-growing digital finance and payment solutions companies,
• Take your communication skills to the next level by leading professional conversations with businesses,
• Provide an excellent customer experience,
• The work shift is 8h 30min and you will be working for 5 days a week. Working hours: Monday - Friday: 09:00-18:00,
• Work with set goals, where you will be assessed on speaking time and customer satisfaction, among other things.

What we are looking for?

• Eager to learn new things and quickly adapt to change,
• Prioritize customers and are always willing to help others,
• Have a problem-solving mindset,
• C1 or native written and spoken proficiency in Lithuanian and you have good English and Russian language skills (at least B2 level).

What Life at Transcom is like!

At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.

Don't feel like you meet every single qualification? At Transcom, we have an open mind, provide equal opportunities, and never tolerate discrimination, so if this role sparks your interest, we encourage you to submit an application despite any doubts you may have. You could still be a great fit for this role or others! Finally, if you find this application form too complicated or have any questions, don’t hesitate to reach out at tateamlatvia@transcom.com.