Customer Support (all genders) at ementexx - a LucaNet Company

Job Description

The Role

As Customer Support, we help with all questions relating to our software. We are looking for like-minded people who are passionate about solving customer problems and want to become experts in our software. For our tasks, we need a diverse team with different experiences and backgrounds. This means that we really want to get to know you, even if you don't meet all of the above criteria.

What you'll do

• The focus of your work is 1st and 2nd level support for our customers with questions and problems regarding our software solution ennoxx.banking. You will help to find solutions, both by telephone and in writing, and thus ensure the satisfaction of our customers.
• You will also create how-to articles for internal and external use and maintain our knowledge management system.
• You can make contributions to process optimization and the further development of the area.
• You can work remotely in Germany or preferably in a hybrid approach at our location in Frankfurt am Main.

What you bring to the table

• You have a degree in economics, accounting or a comparable qualification or are a career changer.
• Ideally, you already have professional experience in software support.
• You have an affinity for IT topics and an organized way of working. You are also characterized by a quick grasp and a high willingness to learn.
• You are fluent in German and English and have good written and spoken communication skills.

Perks at work

• LucaFlex – With our LucaFlex working model, you have the opportunity to plan your working hours and location according to your needs and business commitments.
• Mobile Work – Sometimes a change of scenery can boost creativity and productivity. And sometimes it’s just time for a break. That’s why we offer you mobile work options or a sabbatical.
• Team Spirit – We work as a team and like to celebrate as a team, so we take any opportunity to get together, learn together, and celebrate together.
• Learning & Development – We encourage you to pursue knowledge and inspiration and give you the time, space, and budget to do so.
• Charity Time – We support you in taking the time to do some good, individually or as a team.
• Health & Wellbeing – We care about your mental health and wellbeing and provide you with the programs to stay fit, productive, and get the support you need.
• Generous vacations – We encourage you to take time off to relax, travel, and recharge.
• LucaNet.Engage – With our Engage process, we support your personal and professional development in a targeted manner and regular talks.
• Compensation and Company Pension Plan – We are committed to fair pay as well as supporting our people also for their future with a company pension plan and/or pension allowances.
• JobRad – We have partnered with JobRad so that you can find your dream bike supported by us.
• Staff Discounts – Thanks to our corporate benefits partner, you can receive a whole bunch of discounts for different areas.

Powered by uniqueness

Everybody’s different here and we like it that way. At LucaNet, we are powered by the uniqueness of our people and are committed to creating an inclusive work environment where everyone can grow and feels respected. You are welcome at LucaNet for who you are, no matter your gender identity, sexual orientation, personal expression, racial identity, ethnicity, religious belief, and disability status. That’s why we only want to assess candidates based on qualifications, merit, and business needs.

People don’t fit into neat boxes, we know that. If you think you’d excel in this position, even if you don’t cover all points, we really want to get to know you and why you’re great for the role. Please avoid including your picture, age, and marital status in your CV.

Learn more about our culture and D&I journey