Flexa
Transcom • Nuotolinis darbas

Customer Service Representative in Swedish

Employment type:  Full time
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Job Description

Transcom is a global community of customer experience experts. All nimble, curious, driven, lifelong learners and all committed to the world's best-loved brands. We are looking for a Customer Service Representative who loves helping others and deeply cares about providing excellent customer service. And we want you to join us!

What's in it for YOU!

  • Start working and choose the best workload for you - full-time, 0.8, 0.75 or 0.6;
  • Opportunity to choose work type: office or hybrid;
  • Various work schedule: department works 24/7 every day;
  • 2-week training course from 09:00 - 17:30 that will introduce you to the specifics of the job;
  • Career opportunities: 90% of our managers and leaders started their careers as customer service specialists;
  • Performance and referral bonuses;
  • Continuous development through our internal learning platforms and initiatives (Transcom University, Lunch&Learn, Meet&Greet), and external training;
  • Corporate, sport and social responsibility events;
  • Perks.lt discounts;
  • Salary - 1512-1949 Eur (Gross). Salary provided for daytime and full-time work. Your salary will increase after 6 months and after 1 year working in Transcom.

Join us as a Customer Service Representative!
Be on the front line of support for clients and deliver impactful work on a company level. In this role, you will:

  • Work for one of the fastest-growing industry start-ups in Europe;
  • Respond to customer queries in a timely and accurate way, via phone or chat;
  • Contribute to the project's success, propose improvements, share knowledge and learn together with your colleagues!

What we are looking for:

  • Great Swedish and English skills (both B2 level or higher);
  • Strong verbal and written communication and interpersonal skills, such as empathy and listening;
  • Ability to quickly absorb information, adapt and respond to change;
  • Positive attitude and willingness to provide brilliant customer experience – you believe that customers deserve more than just support.

What Life at Transcom is like!
At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.

We are objective in our recruitment process, so we use standardized testing to get to know you better. Look for tests in your email after applying.

Company benefits

20 days annual leave + bank holidays
Accrued annual leave
Employee discounts
Open to part-time employees
Optional unpaid leave
Relocation packages
Teambuilding days
Location
76%
Employees are largely happy with their working location freedom
Hours
70%
Employees are largely happy with the flexibility in the hours they work
Benefits
57%
Employees are moderately happy with the benefits their company offers
Work-life balance
68%
Employees feel that they can switch off quite easily from work
Role modelling
69%
Employees feel that most people work flexibly
Autonomy
68%
Employees feel that they can mostly manage how they get their own work done

Additional employee ratings
(these do not contribute to the FlexScore®)

Diversity
74%
Employees feel that the diversity is good and there are continued efforts to improve it
Inclusion
74%
Employees feel that the culture supports equity and inclusivity well
Culture
73%
Employees enjoy the working environment
Mission
69%
Employees feel quite excited about the company mission
Salary
45%
Employees feel that their salary is fair and in line with the market average

Working at Transcom

Company employees

30000

Gender diversity (male:female)

F%54; M%46 (middle management)

Hiring Countries

Estonia
Latvia
Lithuania
Netherlands
Norway
Portugal
Spain
Sweden

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