Customer Service Advisor Italian Speaking

Job Description

📍 UK remote

⏳ Part time, 32 hours per week Permanent
⏳ Part time, 28 hours per week Permanent

At tombola, we are the UK’s largest online bingo site, which has grown into an international brand with teams across several countries, including Italy. We are known for innovation, community, and delivering brilliant customer experiences. We create all our games in house, genuinely care about our players, and our Customer Experience team sits right at the heart of everything we do.

We are looking for flexible, proactive, people first Customer Service Advisors with excellent Italian language skills who enjoy variety, love solving problems, and are excited by the idea of growing their career with us.

🎧 What’s the job?

This is not a one size fits all customer service role.

As a Customer Service Advisor at tombola, you will be right in the middle of the action. One moment you might be supporting a player via live chat, the next you could be on a call solving a tricky issue, celebrating a win, or helping a brand new player get started with us.

You will handle a mix of phone and live chat, using your problem solving skills to find the right outcome for each player. You will also get involved in a range of other activities including reviewing customer ID as part of onboarding new players, and playing an important role in keeping tombola a safe and responsible place to play.

You will be supporting our Italian market, helping players across Italy, so confidence communicating in Italian is essential, both written and spoken. You will be representing tombola to our players and making sure every interaction feels supportive, clear, and positive.

⏰ Working hours

Our Customer Experience team supports players throughout the day, with shifts starting as early as 7am and finishing as late as 11pm UK time.

We don’t work to fixed shift patterns. Instead, all our shifts are flexible, including evenings and nights, to help us support our players from 7am right up until 11pm UK time.

Flexibility of our team is important as demand is often higher in the evenings and at weekends, which many of our team enjoy as it can work well around personal commitments and different lifestyles. You will always know your shift pattern at least five weeks in advance, giving you plenty of time to plan.

👀 What we’re looking for
• Strong customer service experience, ideally from a contact centre or similar environment
• Excellent Italian language skills, both written and spoken
• Confident communication with a wide range of people
• A proactive problem solver who enjoys figuring things out
• Ability to manage multiple tasks in a fast paced environment
• A people person who brings warmth, energy, and personality to conversations
• A supportive team player who is happy to step in and help others
• Comfortable using technology including Excel, Word, and PowerPoint
• Ambition and potential, with an interest in developing your career at tombola over time

❤️ Why tombola?
You will be joining a supportive, friendly team where your voice matters, development is encouraged, and progression opportunities are real. Many of our leaders started in Customer Experience roles, and we actively support internal moves and long term career growth.

If you are looking for a role that is fast paced, people focused, full of variety, and offers genuine opportunities to grow, we would love to hear from you.

At tombola we know that our differences make us stronger and that thinking differently is key to long term success. We work hard to create a culture of inclusivity where everyone can celebrate our Free to be me value. We’re committed to creating opportunities for everyone and welcome applications from all backgrounds even if you don’t meet every single requirement.