tms unites technology, marketing, and sourcing to drive transformational change for the world’s leading brands. With more than 1,400 employees across 28 countries., we offer an impressive range of solutions – from inspiration and innovation to category management and delivery.
Operating as a creative agency, a strategic consultancy, a sourcing business, and a technology provider, we engage with over 110 million customers every single day for our clients, including McDonald’s, T-Mobile, O2, Starbucks, and adidas.
Most importantly, we're a place where you can achieve great things, and be recognized as the best.
Breakthrough, business-driving ideas come from extraordinary people with the freedom to be their most authentic selves at work. Authenticity and diversity are critical elements of our business. They can only be realized when we create access and equity for all. We foster a culture of inclusion and belonging and aspire to be ever-evolving.
tms is a place where brilliant people are better together. If you want your ideas to be heard and to contribute to a culture of inclusion and authenticity, bring us your voice! Visit us at tmsw.com.
Operations Design Enablement Manager will sit within our Operations Design and Enablement team. This role builds on foundational technology processes and extends into strategic planning, cross-functional leadership, and vendor management. The individual will partner with internal stakeholders and agency leadership to translate business goals into scalable technical solutions, drive process improvements, and ensure consistent delivery of high-quality creative services.
Proven experience owning end-to-end delivery for marketing systems, including intake, configuration, and performance monitoring
Ability to quickly develop deep knowledge of complex technology stacks, creative workflows, and client requirements
Demonstrated success leading the implementation and optimization of automation and integration solutions (e.g., Airtable, SendGrid, Files.com, Zapier) to improve turnaround times and data accuracy
Experience overseeing studio operations support, including Print and Digital artwork, Archiving, Trafficking, QC, and Technical Advice, and mentoring junior team members
Skilled at defining, documenting, and enforcing creative operations policies and standards across a multi-region organization
Strong cross-functional collaboration skills, with experience partnering with technical teams to scope enhancements, set timelines, and manage resource plans
Ability to facilitate cross
Experience partnering with IT and external vendors to evaluate and onboard new software (e.g., DAM, CMS, localization tools)
A track record of driving competitive and trend analyses to inform technology roadmaps
Excellent communication skills, with experience reporting status, risks, and insights to senior leadership and client stakeholders
Starting salary between $100,000-$120,000
Our total rewards philosophy integrates programs for compensation, benefits, recognition, learning and development, corporate culture, corporate citizenship and work-life balance. While individual program components may differ by country, some things remain constant:
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We are an equal opportunity employer, and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
tms does not accept agency resumes submitted by third-party vendors unless a valid agreement has been signed and the tms Talent Acquisition Team has granted authorization for submissions for a specified position. Please do not submit or forward resumes to our site, tms employees, or any other company location. tms is not responsible for any fees related to unsolicited resumes.
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