Strategic Operations Manager

Job Description

We�re looking for a proactive, forwardthinking Strategic Operations Manager to help drive operational excellence across Tesco�s owned channel communications and reward delivery. In this role, you�ll help ensure seamless execution of campaigns and initiatives across email, app, web, and other owned channels enabling us to deliver personalised, customerled experiences at scale.

You�ll also take a key role in supporting reward operations, helping to deliver coupons, multistep initiatives and omnichannel reward journeys with precision and efficiency.

Strategic Leadership

• Partner with the Strategy & Planning Lead to shape and drive the operational strategy for reward execution across all owned channels, including email, mobile, direct mail, instore and online.
• Champion Tesco�s ambition to deliver personalisation at scale by ensuring reward operations align with wider marketing and CRM objectives.
• Work closely with internal technology teams to codevelop and maintain the technology roadmap, ensuring business needs are clearly captured and prioritised.
• Lead continuous improvement initiatives, constantly identifying smarter, more efficient ways to execute, measure and optimise rewards.
• Support planning cycles by providing insight into operational feasibility, timelines and resource requirements across both communications and reward activities.
• Identify opportunities for innovation and drive ongoing enhancements in communication and reward operations.

Owned Channel & Reward Operations

• Oversee the smooth delivery of ownedchannel communications and reward campaigns, ensuring they land accurately, on time and in full compliance with required standards.
• Support the operational processes behind reward mechanics�such as coupons and loyalty initiatives�ensuring they integrate seamlessly into customer communications.
• Maintain and strengthen workflows that enable agility, efficiency and consistency across campaign and reward delivery.

Collaboration & Stakeholder Engagement

• Work in close partnership with Technology, Marketing, Personalisation and Commercial teams to ensure seamless execution of campaigns and reward initiatives.
• Build strong, trusted relationships with internal stakeholders to support effective delivery, decisionmaking and problemsolving.

• Experience in marketing operations, campaign execution or customer communications.
• Strong strategic thinking and ability to translate vision into actionable plans.
• Understanding of reward mechanics and omnichannel campaign delivery.
• Strong organisational skills and attention to detail, with the ability to manage multiple priorities.
• Ability to work collaboratively and influence without direct authority.
• A mindset focused on agility, innovation, and continuous improvement.
• Passion for delivering excellent customer experiences through operational efficiency and reward execution.

You might know us as a supermarket, technology company or even for our award-winning mobile network. Truth is, we�re all of those things, and much more. Our colleagues work with one goal in mind, helping to make every day a little better for our customers, colleagues and communities all over the world. No two customers are the same, neither are our colleagues.

At Tesco, we champion a balance that lets you thrive both in and out of work. Spend 60% of your week collaborating with colleagues at our office locations or local sites and the rest remotely. Whether you're just kicking off your career, juggling passions, or navigating big life events, we're here to support you. We always welcome a conversation about flexible working, so talk to us throughout your application about how we can support.

We're proud to be an accredited Disability Confident Leader, where everyone�s welcome. That�s why we commit to providing a fully inclusive and accessible recruitment process. If you need support with your application, click here for more information. And if you're interested in joining our team but don't tick every box, don't let that hold you back from applying.