Retail Support Assistant

Job Description

We are looking for a Full Time Retail Support Assistant. This role is Monday – Friday, 9.00am - 5.00pm, and will operate a hybrid working pattern but will include Wednesdays and Thursdays in our Equity House office. There is also a requirement to attend our High Wycombe office on a Monthly Basis, to enable collaborative working across the wider team.

In this role, you will support the Retail Support Manager in delivering an effective communication service to our Sales Team and wider customer base. You’ll play a key part in shaping how our retail brands communicate, ensuring information is accurate, timely and engaging across multiple channels.

• Collaborate with the Retail Support Manager to develop and implement a communications strategy across all retail brands.
• Work closely with the Digital Team to manage and maintain customer facing website content.
• Partner with the Buying Team to stay informed on upcoming activity and translate this into clear communication.
• Plan, create and distribute concise store communications that keep our customer base informed about business initiatives and industry developments.
• Drive store engagement through daily, weekly and seasonal communications across Email, WhatsApp, Web and SMS.

• Excellent written and verbal communication skills.
• Strong computer literacy, particularly in PowerPoint, Excel and Microsoft Teams.
• Confident using WhatsApp, mobile platforms and online tools.
• Enthusiastic, proactive and eager to learn.
• Strong interpersonal skills with the ability to collaborate effectively across teams and levels.
• Highly organised, able to prioritise workload and meet deadlines in a fast paced environment.
• Confident decision making and problem solving using your own initiative.
• Flexible and adaptable to changing workloads and processes.
• Exceptional attention to detail, including proofreading accuracy.

Booker is the UK's leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country. We operate over 190 cash and carry branches, eight distribution centres, five Best Food Logistics sites, as well as six support centre locations across the UK.

Diversity, equity and inclusion (DE&I) at Booker means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone’s Welcome.

We know life looks a little different for each of us. That’s why at Booker and Best, we always welcome conversations about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we may be able to support you.

We’re proud that Booker is a Disability Confident Committed employer and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support you can expect, please contact recruitment@bookergroup.com

Please note

We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, and driving roles.

On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.

*Booker Group is part of Tesco plc, however, is operated separately from the core Tesco business and as such the benefits offered will be different from those offered at Tesco*

For more information about us please visit www.bookergroupjobs.co.uk