As a Product Manager within Customer Fulfilment, you will own products and capabilities that help colleagues manage and optimise fulfilment operations across our stores and fulfilment centres. You will be responsible for identifying customer and colleague problems, defining product strategy, and delivering solutions that improve operational efficiency, colleague experience, customer outcomes and business performance.
The Workflow Management product area sits at the heart of Tesco's fulfilment ecosystem, enabling fulfilment managers and operational teams to manage exceptions, make better decisions, optimise resources and deliver customer orders accurately, efficiently and profitably. The domain supports over one million customer orders weekly and is a key enabler of Tesco's fulfilment and automation ambitions.
You will work closely with engineering, UX, data, operations and business stakeholders to deliver products that simplify complex operational processes, reduce manual effort and support Tesco's strategic objectives around growth, productivity, automation and customer satisfaction.
Define and evolve the product vision, strategy and roadmap for Workflow Management capabilities.
Ensure product investments align to Tesco's fulfilment, operational excellence and automation strategies.
Translate business objectives into measurable customer, colleague and commercial outcomes.
Balance short-term operational needs with long-term platform and automation ambitions.
Build a deep understanding of fulfilment operations through regular engagement with colleagues, fulfilment managers and stakeholders.
Identify opportunities to simplify workflows, reduce operational friction and improve decision-making.
Use quantitative and qualitative insights to validate problems and prioritise opportunities.
Lead discovery activities, working with UX and engineering to identify the most valuable solutions.
Own the end-to-end product lifecycle from discovery through to launch, adoption and optimisation.
Prioritise and manage backlog items based on customer value, business impact, risk and strategic alignment.
Collaborate with Technology, UX, Data Science and Operations teams to deliver valuable outcomes quickly and safely.
Drive continuous improvement through experimentation, learning and measurement.
Ensure products are reliable, secure, scalable and operationally resilient.
Support the planning and delivery of critical business events including Peak and Christmas trading.
Manage platform risk, dependencies and operational readiness activities.
Work closely with engineering teams to improve product quality, observability and resilience.
Build strong relationships across Product, Technology, Operations, Fulfilment and Leadership teams.
Communicate product strategy, priorities and progress clearly to stakeholders at all levels.
Influence decision-making using evidence, insights and commercial rationale.
Facilitate alignment across complex and sometimes competing priorities.
You will be accountable for delivering measurable outcomes such as:
Improved fulfilment colleague productivity.
Reduced operational effort and manual workload.
Improved customer fulfilment performance.
Increased fulfilment capacity and scalability.
Enhanced operational visibility and decision support.
Reduced fulfilment exceptions and order risk.
Successful adoption of automation and workflow orchestration capabilities.
Improved platform reliability, resilience and security.
Delivery of agreed commercial benefits, cost savings and efficiency gains.
Experience managing digital products within complex operational environments.
Strong product management fundamentals across discovery, strategy, delivery and optimisation.
Experience defining and measuring product outcomes using KPIs and OKRs.
Strong stakeholder management and influencing skills.
Experience working in agile product teams.
Ability to balance strategic thinking with hands-on execution.
Strong analytical and problem-solving capabilities.
Experience using data and customer insight to inform decisions.
Experience within retail, fulfilment, logistics, supply chain or operational technology.
Experience with workflow, planning, optimisation or operational decision-support products.
Experience supporting automation, orchestration or operational transformation programmes.
Understanding of fulfilment operations, labour planning, inventory or warehouse management processes.
Experience working with AI-enabled or data-led decision-support products.
You might know us as a supermarket, technology company or even for our award-winning mobile network. Truth is, we’re all of those things, and much more. Our colleagues work with one goal in mind, helping to make every day a little better for our customers, colleagues and communities all over the world. No two customers are the same, neither are our colleagues. At Tesco, we champion a balance that lets you thrive both in and out of work. Spend 60% of your week collaborating with colleagues at our office locations or local sites and the rest remotely. Whether you're just kicking off your career, juggling passions, or navigating big life events, we're here to support you. We always welcome a conversation about flexible working, so talk to us throughout your application about how we can support. We're proud to be an accredited Disability Confident Leader, where everyone’s welcome. That’s why we commit to providing a fully inclusive and accessible recruitment process. If you need support with your application, click here for more information. And if you're interested in joining our team but don't tick every box, don't let that hold you back from applying. When you join us in this role, you'll be employed by Tesco Stores Limited, the Tesco legal entity responsible for your employment.
