Product Manager - Personalised Rewards

Job Description

As the Product Manager for Personalised rewards, you will guide core Machine Learning/AI and Data Science capabilities from creation through to execution. You will focus on building data driven features at scale providing relevant and personalised rewards to our customers, impacting core business and customers metrics.

You will be part of the Discovery & Personalisation product team, responsible for managing the product vision, strategy and development for a key personalised reward proposition and associated customer experiences that are key to solving problems related to how we grow the loyalty of our customers, whilst balancing the needs of the business and our suppliers.

· Defining and building high-scale, low latency personalisation service, including definition and tuning of algorithmic parameters to drive best customer and business outcomes

· A skilled practitioner of Product Management, you will own, manage and prioritise a quantitative focused backlog to deliver meaningful improvements across a wide range of Tesco customer touchpoints, using agreed OKR’s and KPI’s for coverage, relevance and performance

· Leading the development plans: contributing towards the overall personalisation strategy, defining and prioritising business needs and working with the different business units to ensure their plans are integrated.

· Work with other Product Managers, stakeholders, Data Science and the Engineering teams to deliver the personalisation roadmap using agile methodologies: prioritising requirements, answering development questions and resolving issues, always putting the customer first.

• Knowledge of Agile methodologies, writing effective user stories & acceptance criteria
• Understanding of User Research/ Design Thinking concepts
• Understanding of data science concepts and Machine Learning models

• Strong decision making and prioritisation skills, especially when multiple trade-offs are involved

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet. We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here. We’re a big business and we can offer a range of diverse full-time & part-time working patterns across our many business areas, which means that we can find something that works for you. We work in a more blended pattern - combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. If you are applying internally, please speak to the Hiring Manager about how this can work for you - Everyone is welcome at Tesco.