National Account Support Co-ordinator

To support the interfaces and interaction between the National Account Manager and Client.

The compilation of key reporting, and support and co-ordinate commercial and operational activities.

Role and Responsibilities:

• Ensure specified customer reports are compiled and circulated as agreed.
• Support the NAMs in the management of menu changes, promotions, route changes and system changes.
• Liaise as required with all internal departments.
• Liaise as required with the client, including franchisees, distributors and restaurant managers where relevant.
• Provide support to the NAMs in their day-to-day dealings with clients.
• Cover for the other support roles during absence including export
• Manage the audit trail of critical documents such as product sheets.
• Ensure adequate phone coverage in the absence of team members
• Manage new restaurant openings.
• Manage allocations.
• Manage relevant, escalated customer service issues.
• Analysis of key customer performance factors.
• Manage certain weekly export administration activities.

Knowledge/Skills/Experience:

Essential:

• Evidence of providing administrative support to internal and external contacts.
• Evidence of having worked in a customer facing commercial environment.