National Account Support Co-ordinator

To support the interfaces and interaction between the National Account Manager and Client.

The compilation of key reporting, and support and co-ordinate commercial and operational activities.

Role and Responsibilities:

• Ensure specified customer reports are compiled and circulated as agreed.
• Support the NAMs in the management of menu changes, promotions, route changes and system changes.
• Liaise as required with all internal departments.
• Liaise as required with the client, including franchisees, distributors and restaurant managers where relevant.
• Provide support to the NAMs in their day-to-day dealings with clients.
• Cover for the other support roles during absence including export
• Manage the audit trail of critical documents such as product sheets.
• Ensure adequate phone coverage in the absence of team members
• Manage new restaurant openings.
• Manage allocations.
• Manage relevant, escalated customer service issues.
• Analysis of key customer performance factors.
• Manage certain weekly export administration activities.

Knowledge/Skills/Experience:

Essential:

• Evidence of providing administrative support to internal and external contacts.
• Evidence of having worked in a customer facing commercial environment.
• Results oriented but with good attention to detail.
• Excellent computer literacy and strong verbal and written communication skills.
• Excellent excel and Microsoft Office skills to enable report design, hyperlinks, formulas, etc.
• Enthusiastic and self-motivated.
• Evidence of working as part of a team.

Desirable:

Flexibility to attend meetings at other locations from time to time

Booker is the UK's leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country. We operate over 190 cash and carry branches, 8 distribution centres, 5 Best Food Logistics sites, as well as 6 support centre locations across the UK.

Diversity, Equity and Inclusion (DE&I) at Booker means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone’s Welcome.

We know life looks a little different for each of us. That’s why at Booker and Best, we always welcome conversations about flexible working. Some people are at the start of their careers; some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we may be able to support you.

We’re proud that Booker is a Disability Confident Committed Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support you can expect, please contact recruitment@bookergroup.com

Please note

We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, and driving roles.

On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.

*Booker Group is part of Tesco plc, however, is operated separately from the core Tesco business and as such the benefits offered will be different from those offered at Tesco*

For more information about us please visit www.bookergroupjobs.co.uk