Flexa
ScreenCloud • Charlotte

Customer Support Representative

Employment type:  Full time

4 days/week at home

Fully flexible hours

Dog friendly

Apply now

Job Description

Hello, we’re ScreenCloud!
Founded in 2015 and with 10,000+ customers around the globe, ScreenCloud is a cloud-based SaaS company, employing over 100 people in our Bangkok, Belfast, LA, Charlotte and London hubs.
At ScreenCloud, we’re hard at work helping businesses to make stronger connections at scale, and with those who are most important to them; their employees & their customers. By using the screens on their walls & the content in their systems, we enable the sales, productivity & engagement that keep our customers’ businesses thriving.
We’re very proud of our product and we’re also incredibly proud of our people. It’s our ‘ScreenClouders’ and the culture they nurture that will take us where other companies just can’t go. So if you’re someone looking to join a team of talented individuals, apply below!
The Role
We are looking for an enthusiastic, customer-focused and motivated Customer Support Representative join growing Charlotte hub!
As the Customer Support Representative, you will help support our global customer base by responding to queries and provide world-class customer service. You will join a global team, with Support Representatives across of Belfast, Bangkok and LA hubs.
If you are someone who is customer obsessed and target driven with excellent communication skills and an interest in the tech space, then we would love to hear from you!

Responsibilities

  • Respond to customer inquiries to ScreenCloud customers around the world
  • Own customer issues to the point of resolution, keeping our customers updated and ensure all information is logged and tracked
  • Empathetic customer communication and understanding of their priorities
  • Work across multiple teams and communicate our customers needs to the appropriate team
  • Identify key improvement areas

Requirements

  • Excellent communicator
  • Customer focused and target driven
  • Ability to handle pressure, juggle multiple responsibilities
  • High degree of flexibility, camaraderie and independence
  • A passionate problem solver
  • Ideally, previous experience in a fast-paced Customer Service Environment and a proven technical ability

Interview Process and Experience
Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At ScreenCloud, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles! If you require any reasonable adjustments, please let our friendly recruitment team know.
Key Info
👩‍🏫 Typical Process: Intro to ScreenCloud - Meet the Hiring Manager - Challenge - Final🏡 Hybrid Friendly Working: 2-3 days in Office✨ Flexi-Hours: We don’t follow the strict 9-5 here, we trust you to execute your role to the highest standard whilst being able to make time for the things you love!
Benefits
Unlimited annual leaveHybrid-friendly workingWorking from home fundFlexible working hours401kCommuter benefitsConsumer discountsEnhanced parental leavePersonal development fundPrivate medical insurance (including dental and vision)Disability insurance (including life insurance, short-term & long-term disability cover)Employee assistance programme
Our Values
At ScreenCloud our values are core, this means they are the starting point - they underpin everything we do and enable a culture we can be proud of, both internally and externally.
🤲Trust & Transparency🦁 Unconventional & Brave💪 Integrity📚Continuous Learning & Development
FIND OUT MORE Check out our Bangkok, Belfast, LA, Charlotte and London hub pages.
Click here for some podcasting with our co-founders.
Read our culture blog here.
Get social! Follow us on Linkedin at @ScreenCloud - Digital Signage, and on Instagram at @Lifeatscreencloud

Company benefits

Open to part-time employees
Enhanced maternity leave – 12 weeks full pay
Enhanced paternity leave – 4 weeks full pay
Adoption leave – 12 weeks full pay
Shared parental leave – 12 weeks full pay
Work from anywhere scheme – Up to 45 days temp overseas working
Unlimited annual leave
Enhanced sick pay – Up to 28 Days
Work from home allowance
Pregnancy loss leave
Fertility treatment leave
Teambuilding days
Teambuilding holidays
Location
83%
Employees are very happy with their working location freedom
Hours
89%
Employees are very happy with the flexibility in the hours they work
Benefits
73%
Employees are largely happy with the benefits their company offers
Work-life balance
73%
Employees feel that they can switch off quite easily from work
Role modelling
83%
Employees feel that flexible working is part of the culture
Autonomy
85%
Employees feel they have complete autonomy over getting their work done

Working at ScreenCloud

Company employees

100+

Gender diversity (male:female)

69:31

Office locations

LA, Belfast, London, Bangkok

Funding levels

£9.3m

Hiring Countries

Thailand
United Kingdom
United States

Awards & Achievements

Most flexible companies

Most flexible companies

Flexa100 2024
SaaS & Software

SaaS & Software

Industry awards 2023
3rd – Scaleup companies

3rd – Scaleup companies

Flexa100 2023
3rd – Saas & Dev Software

3rd – Saas & Dev Software

Industry awards 2022

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