User Experience (UX) Design Specialist - NYC

Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

About SAP Digital Experiences (DX)

The Digital Experiences (DX) team makes it simple for everyone to do business with SAP and SAP partners—from discovery to adoption, purchase to renewal. We create world-class online experiences by inspiring, educating, and supporting customers throughout their journey to drive engagement, leads, trials, and online orders.

This organization is responsible for customer journey planning, user experience, web management, optimization, and mission-critical functions across marketing owned web properties (SAP.com and SAP Store). The team also oversees digital-first events and the web/digital design system.

As a UI/UX designer, you will help define and design the future of SAP’s digital user experience across SAP.com and SAP Store within an agile, interdisciplinary, and international environment.

In addition to your resume, please include a link to your digital portfolio.

Job Duties

• Lead end-to-end user experience design activities for your assigned features—from strategy to implementation.
• Actively own and contribute to visioning and requirements engineering for your features, focusing on meeting defined KPIs and achieving a System Usability Scale (SUS) score of 75 or higher.
• Translate user needs into design artifacts such as journey maps, user flows, wireframes, prototypes, and UI specifications.
• Develop and maintain a roadmap for your assigned features that balances user needs, technical effort, and business impact.
• Collaborate continuously with market research, usability research, and optimization teams to ensure user experience expectations are met.
• Partner closely with business process owners, technical product owners, developers, and other key stakeholders.

Mindset and Competencies

• You question assumptions and generate creative ideas. Our team is on a continuous quest to make things better—and we love those bold ideas. (We’ve even implemented a few.)
• You are outcome-oriented in your decision-making. We don’t add features just because someone asks for them; we prioritize and design UX solutions that measurably improve our corporate website and B2B marketplace.
• You execute with purpose. The DX team has a hands-on culture, and this is a hands-on role.
• You inspire alignment. We operate within a matrixed organization inside a matrixed company—so collaboration and influence are key.

Education and Experience

• Bachelor’s degree in Human-Computer Interaction, User Experience Design, or a related field.
• 5+ years of professional experience in hands-on UX design, showing progressive growth in responsibilities (demonstrated through your portfolio).
• Experience with a wide range of design processes, frameworks, and methodologies.
• Experience designing for responsive web interfaces.
• Experience with A/B and multivariate testing.
• Experience evolving and maintaining design systems and standards.
• Experience working in an agile environment.
• Excellent English communication skills, both written and verbal.
• Strong skills in stakeholder management and negotiation.

Additional Desired Qualifications

• Experience in graphic design and visual asset production.
• Experience in interaction and motion design.
• Experience working on digital marketplaces, large eCommerce sites, or large-scale digital media platforms/websites.
• Experience in product merchandising, personalization, and content syndication.

Location Requirements: NYC / Hudson Yards

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 103300 - 218600 (NYC) USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 443481 | Work Area: Software-User Experience | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid