User Experience Design Specialist

Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

WHAT YOU'LL BUILD

As a User Experience Design Specialist at the SAP Sales & Service UX Design team, you work on UX concepts for business applications. You ensure the relevance of your designs and will be working closely with the product and engineering teams within Sales & Service Cloud. In addition you will expose concepts and designs to customers and end users for feedback. You are passionate about interaction design and empathetic towards end-users. You will define and communicate new application designs and interaction concepts or build upon and extend existing concepts. Abstracting and generalizing requirements is necessary to ensure relevance and scale of your work. You are continuously broadening your horizon on design methodologies, technologies and upcoming trends.

You will be part of an exciting and international design team of about 25 designers who work for the Sales & Service products with touch points to different cultures.

WHAT YOU BRING

• Bachelor’s or Master’s degree in Interaction Design, Product Design, User Experience Design, Human‑Computer Interaction (HCI), or a related field.
• 4–6 years of professional experience in User Experience Design or Product Design, with exposure to complex, enterprise‑grade software products.
• Strong portfolio demonstrating end‑to‑end design ownership, including discovery, interaction design, validation, and delivery of scalable user experiences.
• Solid grounding in user‑centered design principles, UX best practices, usability heuristics, and experience designing for consistency at scale.
• Proven experience validating design solutions through design reviews, usability evaluations, and formal user testing, with the ability to synthesize insights and iterate effectively.
• Ability to clearly communicate design intent and rationale, and collaborate closely with product management, engineering, and design peers.
• Demonstrated effectiveness working in cross‑functional, diverse, and globally distributed teams.
• Good to have: Experience in designing user experiences for AI capabilities, with an understanding of trust, transparency, explainability, and human‑in‑the‑loop interactions.

WHERE YOU BELONG

The Sales & Service User Experience team works on creating simple, usable and consistent designs for the Sales, Service and ESM solutions. Our multi-disciplinary team includes researchers, UX and visual designers, and design evangelists. The teams are grouped regionally, and the designers work on CX solutions with the CX UX Design Lead.

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 447023 | Work Area: Software-User Experience | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid